Paying your energy bills

We understand that sometimes you might have questions about your gas and electricity bills. Check out our help topics below for information on how to manage, understand and pay your household energy bills, as well as advice and more.

• Setting up and managing your Direct Debit payments
  Using Direct Debit is the cheapest way to pay for your gas and electricity. Discover how to set up a Direct Debit to pay your bills.

• Understanding why your Direct Debit payments have changed
  Regular Direct Debit reviews make sure you're paying the right amount. Read our article to understand how this works and why your payments might change.

• Paying your bill through your online account
  If you want to pay your bill online, you can do this via your online account. Login or register with us now.

• How to pay your energy bill
  Find out about the different ways you can pay your energy bills.

• Online billing
  You can manage your accounts quickly and easy online. Find out how online billing can work for you.

• Understanding your energy bill
  Your bill shows your account details, payments, tariff details and more. Understand what's on each page of your bill.

• Breakdown of costs in your energy bill
  Learn about what makes up the cost of your gas and electricity bill with our energy bill breakdown.

• Trouble paying your gas and electricity bills
  If you're having trouble paying your bill, find out how we can help.

• What happens if you don't pay your energy bill
  Find out what to do if you're struggling to pay your bills.

• Extra help paying your bills
  Learn how you might be able to save money on your bills.

• Bereavement support
  We understand how difficult it is when someone passes away. Find out more about the support we can provide.

• Priority Services Register
  Find out if you qualify for extra support with your bills.

• Getting your bill if you're blind or have sight loss
  If you're blind or have sight loss, we can provide additional services which may be useful to you.

• Making a complaint
  To resolve your complaint quickly and efficiently, follow our step-by-step guide.

• Estimated bills
  Find out how estimated bills are calculated and how you can adjust them.

• Changing the name on a bill
  Find out how to change, add or remove a name on your bill.

• Getting credit refunded
  If you need a credit refund, learn about the process and apply for a refund online.

• History about unclaimed credits
  We can help you claim back any credit you're owed. Find out about the projects we run to put unclaimed credit to good causes.

• midata
  midata is a UK government initiative. Learn more about how you can use midata to compare energy tariffs.

• Keeping your information safe and secure
  Steps you can take to keep your personal information safe.