We understand that sometimes you might have questions about your gas and electricity bills. Check out our help topics below for information on how to manage, understand and pay your household energy bills, as well as advice and more.
Gas and electricity bill payment
Paying your bill through your online account
If you want to pay your bill online, you can do this via your online account. Login or register with us now.
How to pay your energy bill
Find out about the different ways you can pay your energy bills.
Setting up and managing your Direct Debit payments
Using Direct Debit is the cheapest way to pay for your gas and electricity. Discover how to set up a Direct Debit to pay your bills.
You can manage your accounts quickly and easy online. Find out how online billing can work for you.
Understanding your gas and electricity bill
Extra support and care
Trouble paying your gas and electricity bills
If you're having trouble paying your bill, find out how we can help.
What happens if you don't pay your energy bill
Find out what to do if you're struggling to pay your bills.
Extra help paying your bills
Learn how you might be able to save money on your bills.
We understand how difficult it is when someone passes away. Find out more about the support we can provide.
Priority Services Register
Find out if you qualify for extra support with your bills.
Getting your bill if you're blind or have sight loss
If you're blind or have sight loss, we can provide additional services which may be useful to you.
About your account
Making a complaint
To resolve your complaint quickly and efficiently, follow our step-by-step guide.
Find out how estimated bills are calculated and how you can adjust them.
Changing the name on a bill
Find out how to change, add or remove a name on your bill.
Getting credit refunded
If you need a credit refund, learn about the process and apply for a refund online.
History about unclaimed credits
We can help you claim back any credit you're owed. Find out about the projects we run to put unclaimed credit to good causes.