The Heat Trust sets customer service standards for Community Heating. It also provides a free, independent service in conjunction with the Energy Ombudsman for settling complaints.

And they’ve got a handy Heat Cost Calculator. You can use it to get an idea of the annual heating and hot water costs for a similar-sized property with a gas boiler.

We've registered our heat networks with Heat Trust and we’re committed to their standards on customer service.

To find out more visit the Heat Trust website.

And get more information about their complaint handling service in the PDF documents under ‘Related documents’.