You may have a number of questions while looking for tariffs or managing the energy in your home. We've provided information below on a wide range of energy topics, to help make the most out of your energy packages, monitor your usage, and reduce your costs.
-
Bills and payment help
Find links to all the information you need on paying bills, how to make payments and online billing. -
Meters
Find links to get help, support and advice about gas and electricity meters. -
Moving house - a guide to moving gas and electric to a new home
There's always a lot to sort out when you're moving home. We can take you through how to move your energy account to your new home, and how to transfer direct debits and payment plans. -
Emergencies
Find links to information on all emergency situations, including leaking meters, gas leaks, carbon monoxide safety, and general safety advice. -
Power cuts
When the electricity goes out in your home, there are a number of things you can do to check if there's a power cut. We let you know the steps to take and who to call to find up-to-date information when the power will be back on in your area. -
About your gas and electricity supplier
If you're not sure who your energy supplier is, learn where you can find this information, and what the process is for switching your energy to us. -
Switching your gas and electricity supplier to SSE
Find out more about how to switch to SSE, the process you'll go through, and where to see the best tariffs for you. -
Making a complaint
Our complaints procedure for energy is designed to help answer all your queries. There are several steps you can follow to make sure your points are fully answered. Independent help and advice is available at any stage from the Citizens Advice consumer service. -
Energy efficiency and saving advice
Find out the best tips saving energy in your home. We provide advice on areas such as heating and radiators, home appliances and boilers. Take our energy efficiency survey to see how much energy you currently use and what to do to use less. -
Understanding the Tariff Comparison Rate (TCR)
We've provided a guide to help you work out the Tariff Comparison Rate, to help you find the best tariff for your home. -
Feed-In Tariffs
By choosing to have a Feed-In Tariff, you can help tackle climate change. If you have a system that generates electricity from the sun, wind or other options, you can get paid for that energy by us. -
Energy legal and regulatory information
Find links to documents about all of your rights and responsibilities when we supply your gas and electricity. -
Accessibility
If you're of pensionable age or disabled, you can receive additional help when managing your energy supply. We have a range of services that you can use. -
Community Heating Projects
If the energy in your home is supplied by a Community Energy Centre, there are many benefits that you can receive. We have all the information you need to find out if your home's connected to a Community Energy Centre, and how the project works.
