Open navigation menuSkip to content
  • Bundles
  • Energy
    • Energy

      Whether you want a variable tariff with no ties or a fixed price tariff for extra peace of mind, we have an energy plan to suit your household.

      Get a quoteRenew your tariff
    • Smart Meters

      • What is a smart meter?
      • Help with your smart meter
      • Get a smart meter
    • Energy Help

      • Moving home
      • Set up or change Direct Debit
      • Submit meter reading
  • Broadband
    • Broadband & Phone

      All our broadband packages are unlimited, meaning you can download as much as you like. Choose from Broadband, Fibre or Fibre Plus.

      Get broadbandRenew your package
    • Broadband Help

      • Moving home
      • Billing & payments
      • Contract information
      • Setup & troubleshooting
      • Complaints
      • Regulatory information
  • Boilers & Heating
    • Boilers & Heating

      SSE Boiler or Heating Cover includes unlimited parts and labour, an annual service worth £90, and unlimited 24/7 emergency callouts.

      Get cover
    • Repairs & Servicing

      • Boiler replacement
      • Boiler servicing
      • Emergency boiler repair
    • Boilers & Heating Help

      • Moving home
      • Troubleshooting & maintenance
      • Repairs & servicing
  • Help
  • Search
    Close search
My account

How can we help?

Help topics

  • Energy
  • Broadband
  • Boilers & Heating
  • Your account
  • Contact us
  • Emergency help
  • Emergencies and safety
  • Billing & payments
  • Moving home
  • Meters
  • Energy efficiency
  • Electric heating
  • Complaints
  • Regulatory information
  • Legal
  • Emergencies and safety

    • Getting in touch

      • Emergency phone numbers
      • Power cuts
    • Safety advice

      • Gas safety certificates and laws explained
      • Carbon dioxide safety - what you need to know
      • Gas safety checks and appliance servicing
      • Carbon monoxide safety
      • Gas leaks: what to do and who to contact
      • Electrical safety advice
      • Gas safety advice – leaks, checks and alarms
  • Billing & payments

    • Bills

      • Estimated bills
      • Getting your bill if you're blind or have sight loss
      • Gas and electricity supply numbers – MPAN and MPRN
      • Your energy bill explained
      • An update to your Standard Moneysavers tariff
      • Costs that make up your gas and electricity bills
      • Removing your standing charge
      • What happens if you can't pay your bill
      • Where to find your account number
    • Payments

      • Trouble paying your bill
      • Understanding why your Direct Debit payments have changed
      • Getting a refund
      • Setting up and changing a Direct Debit
      • How to pay your energy bill
      • Extra help paying your bills
      • History about unclaimed credits
      • Paying your gas and electricity bill online
    • Price changes

      • Changes to our Standard and Pay As You Go (prepayment) tariff prices
      • Your price change questions answered
    • Government incentives and assistance

      • Winter Fuel Payment: eligibility and claims
      • Cold Weather Payment: checking if you're entitled
    • Feed-in tariffs

      • Feed-In Tariffs (FIT) scheme: Get paid for generating your own electricity
      • Submitting your Feed-In Tariff meter reading
      • How to apply for a Feed-In Tariff
  • Moving home

    • Moving home

      • Landlords and letting agents: advice on home moves
      • Getting an Energy Performance Certificate (EPC) for your home
      • Moving your gas and electricity to a new home
      • Who is my gas and electricity supplier?
    • Guide to switching

      • Switching your gas and electricity supplier to SSE
  • Meters

    • Meter readings

      • Smart meter problems and how to solve them
      • How to read your gas or electricity meter
      • Submitting your SSE gas or electricity meter readings
    • Meter troubleshooting

      • Energy theft – make sure you report it
      • Smart meter problems and how to solve them
      • Faulty or broken gas and electricity meters
      • What to do if your electricity meter is leaking
    • Meter guides

      • Off-Peak tariffs
      • Total Living Control
      • When is Daylight Saving Time in the UK (or British Summer Time)?
      • Electric heating - three rate tariffs
      • Total Heating with Total Control and other two meter tariffs
      • Your new connection made simple
      • Types of meter
      • Restricted Hours tariffs
      • Gas and electricity meter help and advice
      • All electric tariffs: One meter with two rates
      • Meter relocation – moving your gas or electricity meter
      • Economy 10
    • Pay As You Go meters

      • Switching supplier with a debt on your Pay As You Go meter
      • Removing a Pay As You Go meter
      • The easy way to top up your smart meter
      • Pay As You Go gas and electricity meters
      • Lost Pay As You Go (pre-payment) key or card
      • Getting a Pay As You Go meter
      • Topping up your Pay As You Go meter
      • What to do if your Pay As You Go meter isn't working
      • Using emergency credit on Pay As You Go meters
    • Smart meters

      • Your Smart Energy Tracker
      • Smart meter problems and how to solve them
      • Need help with your smart meter?
      • Smart meter legal and regulatory information
      • In-Home Display: keeping an eye on smart meters
      • Smart meter readings
      • The easy way to top up your smart meter
      • Your Smart Energy Monitor
      • Benefits of an SSE online smart meter account
    • Smart Pay As You Go meters

      • Smart meter problems and how to solve them
      • How to top up your smart Pay As You Go meter
      • Smart Pay As You Go (PAYG) meters
      • What to do if you lose your smart Pay As You Go card
      • In-Home Display: keeping an eye on smart meters
      • How to use emergency credit on a smart Pay As You Go meter
  • Energy efficiency

    • Energy saving guides

      • Energy saving at home
      • Annual Energy Review
      • Cavity wall insulation – insulate your walls and save on heating
      • Getting an Energy Performance Certificate (EPC) for your home
      • Energy efficient home appliances: energy saving tips
      • How to make a draught excluder
      • Draught proofing and exclusion
      • Solid wall insulation – insulate your walls, cut your heating bills
      • How to insulate your loft and save on heating
      • Lighting and efficiency: energy saving light bulbs
      • Boiler efficiency - understanding condensing boilers
      • Discounts on energy-efficient installations
      • Insulating your hot water tank
    • Government incentives and assistance

      • Green Deal
      • Green Deal legal and regulatory information
  • Electric heating

    • Guide to switching

      • Switching supplier for all-electric tariffs
      • Radio Teleswitching Service
    • Meter guides

      • Off-Peak tariffs
      • Total Living Control
      • Storage heaters
      • When is Daylight Saving Time in the UK (or British Summer Time)?
      • Electric heating - three rate tariffs
      • Total Heating with Total Control and other two meter tariffs
      • Restricted Hours tariffs
      • Radio Teleswitching Service
      • All electric tariffs: One meter with two rates
      • Smart Time of use Tariffs
      • Economy 10
  • Complaints

    • Complaints

      • Making a complaint about your Feed-In Tariff
      • Making an energy complaint
  • Regulatory information

    • Regulatory information

      • Our standards and your rights
      • Energy legal and regulatory information
    • Smart meters

      • Smart meter legal and regulatory information
  • Legal

    • Legal

      • Changes to your SSE terms and conditions
  • About us
  • Sponsorship
  • Careers
  • Tariffs and pricing
  • Modern Slavery Statement
  • Sitemap
  • Privacy Notice
  • Terms of use
  • Accessibility
  • Contact us
  • @yourSSE
  • facebook.com/yourSSE
  • youtube.com/yourSSE

© 2021 SSE. All rights reserved.