How can we help?
Emergencies and safety
Billing & payments
Bills
- What happens if you can't pay your bill
- Gas and electricity supply numbers – MPAN and MPRN
- Your energy bill explained
- Estimated bills
- Getting your bill if you're blind or have sight loss
- An update to your Standard Moneysavers tariff
- Removing your standing charge
- Costs that make up your gas and electricity bills
- Where to find your account number
Payments
Price changes
Government incentives and assistance
Feed-in tariffs
Moving home
Meters
Meter readings
Meter troubleshooting
Meter guides
- Your new connection made simple
- When is Daylight Saving Time in the UK (or British Summer Time)?
- Restricted Hours tariffs
- Off-Peak tariffs
- Total Living Control
- Gas and electricity meter help and advice
- Economy 10
- Total Heating with Total Control and other two meter tariffs
- Electric heating - three rate tariffs
- Types of meter
- All electric tariffs: One meter with two rates
- Meter relocation – moving your gas or electricity meter
Pay As You Go meters
- Pay As You Go gas and electricity meters
- Switching supplier with a debt on your Pay As You Go meter
- Getting a Pay As You Go meter
- Lost Pay As You Go (pre-payment) key or card
- Removing a Pay As You Go meter
- Topping up your Pay As You Go meter
- Using emergency credit on Pay As You Go meters
- What to do if your Pay As You Go meter isn't working
Smart meters
Smart Pay As You Go meters
Energy efficiency
Energy saving guides
- Energy saving at home
- Lighting and efficiency: energy saving light bulbs
- How to make a draught excluder
- Draught proofing and exclusion
- Solid wall insulation – insulate your walls, cut your heating bills
- Energy efficient home appliances: energy saving tips
- Getting an Energy Performance Certificate (EPC) for your home
- Cavity wall insulation – insulate your walls and save on heating
- Annual Energy Review
- How to insulate your loft and save on heating
- Discounts on energy-efficient installations
- Insulating your hot water tank
- Boiler efficiency - understanding condensing boilers
Government incentives and assistance
Electric heating
Complaints
Regulatory information
Legal