How can we help?
Emergencies and safety
Billing & payments
Bills
- Gas and electricity supply numbers – MPAN and MPRN
- Costs that make up your gas and electricity bills
- Removing your standing charge
- An update to your Standard Moneysavers tariff
- What happens if you can't pay your bill
- Estimated bills
- Getting your bill if you're blind or have sight loss
- Your energy bill explained
- Where to find your account number
Payments
Price changes
Government incentives and assistance
Feed-in tariffs
Moving home
Meters
Meter readings
Meter troubleshooting
Meter guides
- Gas and electricity meter help and advice
- When is Daylight Saving Time in the UK (or British Summer Time)?
- Meter relocation – moving your gas or electricity meter
- Restricted Hours tariffs
- Types of meter
- Total Heating with Total Control and other two meter tariffs
- Off-Peak tariffs
- Your new connection made simple
- All electric tariffs: One meter with two rates
- Economy 10
- Electric heating - three rate tariffs
- Total Living Control
Pay As You Go meters
- Getting a Pay As You Go meter
- Pay As You Go gas and electricity meters
- Removing a Pay As You Go meter
- Lost Pay As You Go (pre-payment) key or card
- Topping up your Pay As You Go meter
- Switching supplier with a debt on your Pay As You Go meter
- Using emergency credit on Pay As You Go meters
- What to do if your Pay As You Go meter isn't working
Smart meters
Smart Pay As You Go meters
Energy efficiency
Energy saving guides
- Annual Energy Review
- Solid wall insulation – insulate your walls, cut your heating bills
- Energy saving at home
- Cavity wall insulation – insulate your walls and save on heating
- Getting an Energy Performance Certificate (EPC) for your home
- Lighting and efficiency: energy saving light bulbs
- Draught proofing and exclusion
- How to make a draught excluder
- Energy efficient home appliances: energy saving tips
- How to insulate your loft and save on heating
- Insulating your hot water tank
- Discounts on energy-efficient installations
- Boiler efficiency - understanding condensing boilers
Government incentives and assistance
Electric heating
Guide to switching
Meter guides
- When is Daylight Saving Time in the UK (or British Summer Time)?
- Restricted Hours tariffs
- Storage heaters
- Total Heating with Total Control and other two meter tariffs
- Off-Peak tariffs
- Radio Teleswitching Service
- All electric tariffs: One meter with two rates
- Smart Time of use Tariffs
- Economy 10
- Electric heating - three rate tariffs
- Total Living Control
Complaints
Regulatory information
Legal