How can we help?
Emergencies and safety
Billing & payments
Bills
- What happens if you can't pay your bill
- Removing your standing charge
- Costs that make up your gas and electricity bills
- Estimated bills
- Your energy bill explained
- Getting your bill if you're blind or have sight loss
- Gas and electricity supply numbers – MPAN and MPRN
- Calorific Value Refund
- Calorific Value Refund
Payments
Price changes
Government incentives and assistance
Feed-in tariffs
Moving home
Meters
Meter readings
Meter troubleshooting
Meter guides
- All electric tariffs: One meter with two rates
- Your new connection made simple
- Economy 10
- Total Heating with Total Control and other two meter tariffs
- When is Daylight Saving Time in the UK (or British Summer Time)?
- Gas and electricity meter help and advice
- Types of meter
- Total Living Control
- Restricted Hours tariffs
- Meter relocation – moving your gas or electricity meter
- Electric heating - three rate tariffs
- Off-Peak tariffs
Pay As You Go meters
- Avoiding Pay As You Go key fraud
- We’re changing prices for Pay As You Go customers
- Topping up your Pay As You Go meter
- Pay as You Go meters
- How we work out your Pay As You Go gas costs
- Getting a Pay As You Go meter
- Lost Pay As You Go (pre-payment) key or card
- Switching supplier with a debt on your Pay As You Go meter
- Removing a Pay As You Go meter
- What to do if your Pay As You Go meter isn't working
- Using emergency credit on Pay As You Go meters
Smart meters
- Smart meter readings
- Help and advice with your Smart Energy Tracker
- Making the most of your new smart meter
- Getting a smart meter
- Smart meter legal and regulatory information
- Introduction to the Smart Energy Monitor
- Your smart meter and Smart Energy Tracker
- Your Smart Energy Monitor: further guidance
- Benefits of an SSE online smart meter account
Smart Pay As You Go meters
Energy efficiency
Energy saving guides
- How to make a draught excluder
- Lighting and efficiency: energy saving light bulbs
- Energy efficient home appliances: energy saving tips
- Greenwatt Way project
- Draught proofing and exclusion
- Annual Energy Review
- Energy saving at home
- Loft insulation
- Cavity wall insulation
- Boiler efficiency - understanding condensing boilers
- Insulating your hot water tank
- Discounts on energy-efficient installations
Government incentives and assistance
Electric heating
Community heating
Complaints
Regulatory information
Legal