How can we help?
Emergencies and safety
Getting in touch
Safety advice
- Gas safety certificates and laws explained
- Gas leaks: what to do and who to contact
- Carbon dioxide safety - what you need to know
- Gas safety checks and appliance servicing
- Carbon dioxide safety - what you need to know
- Gas safety checks and appliance servicing
- Gas safety advice – leaks, checks and alarms
- Electrical safety advice
Billing & payments
Moving home
Meters
Meter readings
Meter troubleshooting
Meter guides
- All electric tariffs: One meter with two rates
- Restricted Hours tariffs
- Off-Peak tariffs
- Total Living Control
- Electric heating - three rate tariffs
- Economy 10
- Your new connection made simple
- Gas and electricity meter help and advice
- Total Heating with Total Control and other two meter tariffs
- Meter relocation – moving your gas or electricity meter
- Types of meter
- When is Daylight Saving Time in the UK (or British Summer Time)?
Pay As You Go meters
- How we work out your Pay As You Go gas costs
- Getting a Pay As You Go meter
- Topping up your Pay As You Go meter
- Avoiding Pay As You Go key fraud
- Pay as You Go meters
- Switching supplier with a debt on your Pay As You Go meter
- Lost Pay As You Go (pre-payment) key or card
- Removing a Pay As You Go meter
- Using emergency credit on Pay As You Go meters
- What to do if your Pay As You Go meter isn't working
Smart meters
- Introduction to the Smart Energy Monitor
- Making the most of your new smart meter
- Help and advice with your Smart Energy Tracker
- Smart meter legal and regulatory information
- Your smart meter and Smart Energy Tracker
- How to use your In-Home Display
- Smart meter readings
- Your Smart Energy Monitor: further guidance
- Benefits of an SSE online smart meter account
Smart Pay As You Go meters
Energy efficiency
Energy saving guides
- Greenwatt Way project
- Draught proofing and exclusion
- How to make a draught excluder
- Lighting and efficiency: energy saving light bulbs
- Solid wall insulation – insulate your walls, cut your heating bills
- Annual Energy Review
- How to insulate your loft and save on heating
- Getting an Energy Performance Certificate (EPC) for your home
- Cavity wall insulation – insulate your walls and save on heating
- Energy saving at home
- Energy efficient home appliances: energy saving tips
- Boiler efficiency - understanding condensing boilers
- Discounts on energy-efficient installations
Government incentives and assistance
Electric heating
Community heating
Complaints
Regulatory information
Legal