How can we help?
If you smell gas
If you think you have a gas leak or can smell gas, leave the house and phone the National Gas Emergencies number immediately.
National Gas Helpline
24 hours a day, 7 days a week
If you have a power cut
If you have a power cut, call 105 to get up-to-date information. They should also be able to let you know when the power will be back on.
National Power Cut Helpline
24 hours a day, 7 days a week
You can call 105 from most phones. Alternatively, you can call your local emergency number.
Help & support
What to do if your Pay As You Go (prepayment) gas or electricity meter isn't working or has a fault.
What is carbon dioxide? Can I get a detector? Learn the symptoms of carbon dioxide exposure.
What to do if you have a power cut. Includes how to work out why your electricity supply has stopped and who to get in touch with in different situations.
Information on carbon monoxide (CO) and the danger it poses. Advice on how to detect a leak, how to stay safe and the action to take when you detect one.
Find out about gas safety checks, including what checks are made, what a Gas Safe registered engineer is and what a service involves.
Find out how to get emergency credit on your Pay As You Go smart gas or electricity meter.
A leaking electricity meter can be dangerous if ignored, whether it looks like hot black tar or it's cold and odourless. Find out what to do and who to call.
A faulty gas or electricity meter could be dangerous and cost you money. Find out what to do if you think your meter isn’t working properly.
Find the right gas and electricity phone numbers for your area.
Find out what to do if you have a gas leak or smell gas. Call the National Gas Emergency number on 0800 111 999 from outside your property.
Stay safe with gas by following our top safety tips and knowing what to do if you smell gas or suspect a leak.
Find out how to use the emergency credit on your gas or electricity Pay As You Go meters.
Keep safe around electricity. Check out our advice for using electricity around your home and what to look for in an electrician.