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If you have one, we'll be in touch to arrange a meter and tariff upgrade to keep your heating and hot water working.

Or contact our Electric Heating team now to arrange your upgrade.

Flexiheat

Our Flexiheat tariff is exclusive to customers that live in certain parts of southern England. It offers you seven hours of cheaper, off-peak electricity for your stored heat and hot water. Not only that, but you also get a cheaper rate for all the electricity use in the evenings and at weekends, as well as a cheaper rate all day between 24 December and 1 January.

You get one meter which has three rates:

  • One rate records the electricity you use during the day
  • Another for electricity used in the evening and at weekends (and the Christmas period)
  • The third records all the electricity you use during the seven hours of stored heat rate electricity, for stored heat and hot water.

When are the cheaper, off-peak times?

You get a total of seven hours for your stored heat and hot water. We may change the times of supply from day to day, and may also split up the period of supply.

You can also take advantage of the evening and weekend electricity rate for appliances like washing machines and dishwashers. Your cheaper evening and weekend rate is from 7.30pm to 7.30am on weekdays and from 7.30pm on Fridays through to 7.30am Mondays.

Superdeal

Like Flexiheat, Superdeal is exclusive to customers in certain parts of southern England. It also has one meter with three rates:

  • One rate records all the electricity you use during the day
  • Another records all of the electricity you use during the night period
  • The third measures all the electricity you use during the seven hours of cheaper-rate electricity for stored heat and hot water

Superdeal works by storing up heat and hot water using the lowest possible rate of electricity. It works best with storage heating, so it isn't usually suitable for homes with other forms of heating.

When are the cheaper, off-peak times?

You get seven hours at the cheapest rate for your stored heat and hot water. In the colder months, one to two of those hours may be during the day for top-ups. You can also take advantage of the cheaper electricity rate for your appliances like washing machines and dishwashers. They're charged at the cheaper rate everyday between midnight and 7.00am.

All-electric heating help

Get support and advice about all-electric heating. We've got information about how storage heaters work, tariff timings, and how to use an electric wet radiator system plus much more.

Do you have an online account? Register for one now and you'll be able to give us your meter readings, view your bills, and make payments. And if you need to set-up or change a Direct Debit, use our online form.

If you can't find the information you need online, you can contact us and we'll do our best to help.