We’re running a reduced service at our call centres at the moment and our phone lines are likely to be busier.

Our hard-working staff are doing all they can to answer calls as quickly as possible. Please check our most up-to-date opening hours below.

Energy customers (regular billing)

You can call us:

  • Monday to Friday, 8am to 6pm
  • Saturdays, 9am to 2pm

We'll also take calls for emergency situations until 8pm Monday to Friday.

Energy customers (Pay As You Go)

You can call us:

  • Monday to Friday, 8am to 8pm
  • Saturdays, 9am to 6pm
  • Sundays, 9am to 5pm

Broadband & Phone customers

You can call us:

  • Monday to Friday, 8am to 6pm
  • Saturday, 9am to 2pm