We’re running a reduced service at our call centres at the moment and our phone lines are likely to be busier.
Our hard-working staff are doing all they can to answer calls as quickly as possible. Please check our most up-to-date opening hours below.
Energy customers (regular billing)
You can call us:
- Monday to Friday, 8am to 6pm
- Saturdays, 8am to 2pm
We'll also take calls for emergency situations until 8pm Monday to Friday.
Energy customers (Pay As You Go)
You can call us:
- Monday to Friday, 8am to 8pm
- Saturdays, 8am to 6pm
- Sundays, 9am to 5pm
Broadband & Phone customers
You can call us:
- Monday to Friday, 8am to 6pm
- Saturday, 8am to 2pm