Anyone can have trouble paying their energy bills now and then. If you're struggling with your bills, please get in touch so we can help.
Call us on 0345 070 7395. We're here Monday to Friday from 8am to 8pm, and on Saturday from 8am to 2pm. Or ask us to call you by filling in our form.
When you speak to us, we'll ask you some questions and sort out the best way for you to manage your bills and payments. To let us check if you qualify for extra help paying your bills like the Warm Home Discount, please tell us if you're:
As well as sorting out a plan that works for you, we'll go through ways to bring down your bills. And we'll tell you about discounts you can get and other organisations that can help you with debts.
It's always worth checking your energy bills. If you could lower them by changing your tariff or the way you pay, we'll explain how on your bill.
It's also good to check estimated readings that could make your bill higher than it actually is. Giving us regular readings makes sure your bills are accurate.
When you know what you're using, you can take steps to cut down your costs. You can use our simple and practical tips to save energy.
There are lots of ways you can pay your bills.
Lots of our customers choose to pay by monthly Direct Debit. You'll get a discount of £40 per fuel (deducted from your standing charge) and can spread the cost over the year. We can include any arrears in your monthly payments so they're affordable.
You could choose to pay for your energy as you use it with a Pay As You Go meter. This meter lets you buy your gas and/or electricity upfront so you're in control of what you spend. A Pay As You Go meter can also take any debt in automatic weekly payments.
There's help available if you want to talk to someone else about your bills or other debts.
Energy Saving Advice Service have advice on energy efficiency and reducing energy bills. You can call them on 0300 123 1234 (England and Wales).
Home Energy Scotland can help with energy efficiency advice and ideas to trim your energy bills. You can call them on 0808 808 2282.
The Energy Saving Trust also have lots of advice on saving energy and cutting your bills.
National Debtline gives independent advice on any debts – call them on 0800 808 4000.
StepChange are a leading charity that will help if you're struggling with bills. Call them on 0800 138 1111 or visit their website.
If you're worried about your Green Deal arrangement, help is at hand. If you're in England or Wales, speak to the Energy Saving Advice Service (ESAS) on 0300 123 1234. If you're in Scotland, speak to Home Energy Scotland on 0808 808 2282.