A monthly Direct Debit is the easiest and cheapest way to pay your bills. You spread your costs over the year and you pay on a date that suits you. You'll also be covered by the Direct Debit Guarantee.
We'll work out how much you'll need to pay each month based on how much energy you're likely to use. At times, you'll be in credit or debit. But we'll review your payments each year to make sure you're paying the right amount.
We'll let you know if your payments need to change.
Setting up or changing your Direct Debit
It's easy to set up a Direct Debit – all you need to do is use our online form. Make sure you have your login and bank details to hand.
It’s easy to change your Direct Debit details. After you log in, just select “Manage account” to change your bank details or “Review Direct Debit amount” to change your standard payment amount. We’ll also review your payment amount twice a year to ensure you’re not paying too little or too much.
If you'd prefer to complete a Direct Debit mandate, please call us on 0345 071 9710 and we'll send one in the post.
What to do if you can't afford your payments
Sometimes it's difficult to make ends meet and money gets tight. If you're struggling to pay your bills, get in touch as soon as possible – we're here to help.
If you've got a debt on your account, we may be able to help spread the repayments.
Cancelling your Direct Debit
If you want to cancel your Direct Debit, simply take a meter reading and contact us. We'll use your reading to update your account. We'll also discuss how you'd like to pay your bills in future. If you've got a debit balance on your account but you don't want to set up a payment plan, you'll need to pay the balance in full.
If you're changing to another supplier, you don't need to cancel your Direct Debit. We'll refund any credit back to you or take a one-off payment for the balance when you get your final bill.