We understand how difficult it is when someone passes away, so we'll do everything that we can to deal with the deceased's SSE accounts in a simple and timely fashion. This page has information to help you understand what needs to happen to conclude the deceased's accounts with us.

Our dedicated team of advisers is here to help. Contact us on 0345 071 9611 between 8am to 6pm, Monday to Friday.

We'll resolve any accounts as quickly as possible, as well as answer any questions that you may have.

Things we may need

We may need to ask you for some information when you call, so it will be helpful to have the following information at that time:

  • Executor's full name and details (including forwarding address and a contact telephone number)
  • Details of the deceased including their address details
  • Customer reference number and an up-to-date meter reading if possible
  • Sometimes, we may also need to ask for a copy of the death certificate

Further help and advice

If you feel you'd benefit from further help and advice regarding the administration of an estate and all the legal rights and responsibilities of the executor, we've included information on some organisations below.

Continued Path

For broader advice, we recommend visiting the Continued Path website. This site is a resource provided by Phillips & Cohen Associates to give relevant information to those that have recently lost someone close to them. The site includes both information on the processes around the management of the estate, as well as more general advice and support.


Samaritans is an organisation set up with the intent of offering people the opportunity to talk to someone about their problems. No matter how big or how small. If it matters to you, it'll matter to them.

Call them for free on 116 123.