Thank you for your interest in the 2020/21 Warm Home Discount Scheme. Unfortunately, we’ve reached our maximum number of applications for this year’s scheme and we're not accepting any more.

We've received a lot of applications and are working through these as quickly as possible. If you've applied and are successful, you'll receive your discount before 31 March 2021. Some applicants will be asked to provide proof of their benefits or income. Please note if you don't provide the proof requested, we won't be able to pay you the discount.

How will I know if I've been successful?

If you’re successful we’ll write to you to confirm this. Then you’ll receive a one-off payment of £140, which you'll see on your statement or bill. If you’re a Pay As You Go customer, we'll write to you telling you how to pick up the credit when you next top up your meter.

How do I apply for the Warm Home Discount Scheme next year?

Details of the 2021/22 Warm Home Discount Scheme aren’t yet finalised, but in the meantime you can note your interest in the scheme and request a form to be sent when it opens. Please complete the form to register your interest for when the scheme opens. Don’t worry if you don’t hear from us for a while as the scheme will not open until later in the summer.

Am I eligible for the discount?

The scheme is open to two types of households – the ‘Core’ group and the 'Broader' group.

If you're in the Core group, you'll receive a letter from the Department for Work and Pensions towards the end of 2021. It'll tell you whether you'll be required to provide information to the Warm Home Discount Scheme helpline to claim the discount, or if you've been successfully matched and will receive the discount without needing to take any further action.

You're in the Core Group if you or your partner (as shown on your Pension Credit records) or Appointee are the named electricity account holder and you receive either of the following:

  • The Guarantee Credit element of Pension Credit only (not just the State Pension).
  • The Guarantee Credit element and the Savings Credit element of Pension Credit.

If you’re in the Broader group, you can apply for it if you meet the qualifying criteria. The details to see if you are eligible will be released when the 2021/22 applications open.

If you still have questions

If you need any help, please get in touch. You can email us at You can also call us on 0800 300 111 between 8am and 6pm Monday to Friday, and 8am to 2pm on Saturdays.