The Priority Assistance Fund for 2017 is now closed for new applications, however we hope to re-open in summer 2018.
If you've already applied for help, we're working hard to process your application. We'll contact you within the next six to eight weeks.
You might also be able to get extra help paying your bills.
If you'd like advice on how you can cut down on the energy you use, take a look at ways to save energy and money.
Or, you can call our Energyline on 0800 072 7201 – we're available 8am to 5pm Monday to Friday.