Insulation and draught-proofing are the best ways to prevent the heat from escaping your home. It might not sound like much, but even hanging thick curtains or fitting keyhole covers, letterbox covers and draught excluders will stop the cold air from coming in and the warm air getting out.

Our free energy health check will help you to see how you can save energy and money.

Keeping safe

It's important to keep warm during cold weather. Getting too cold can lead to hypothermia, a potentially life-threatening condition.

You should be aware of the danger signs and know what to do if you find someone who may have hypothermia. Find out about the danger signs at NHS Choices.

Power cuts

Power cuts are rare but they can happen.

There are a few simple things you can do now so that, if you lose power in future, you're prepared:

  1. Develop a habit of keeping your mobile devices charged up.

    That way, if you experience a power cut, you can stay in touch and check for news and updates.

  2. Keep a torch handy, and check its battery is working now and again.

    Having a portable light source you can reach for in sudden darkness means you'll be better prepared if the lights go out. Many mobile devices have torches built in, but they can drain the device's battery meaning less power for calls or checking for updates.

  3. Keep a note of the free to call power cut number.

    Dialling 105 will call your local Electricity Network Operator who can give you help and advice during a power cut.

Running out of Pay As You Go credit

If you have a prepayment meter and you run out of credit, don't panic. We'll lend you £5 emergency credit until you get the chance to top up.

You can only use your emergency credit once your pre-paid credit is at or below 50p for electricity or £2 for gas. When you want to use your emergency credit, insert your key into the meter. When using your emergency credit, the display on your meter changes to show the letter ‘e’. It'll also show the amount of emergency credit left.

Extra help keeping warm

Most older people are eligible to receive an annual one-off Winter Fuel Payment from the Government. The amount you receive depends on your circumstances, but will be between £100 - £300.

You may also qualify for the Warm Home Discount, which is a Government scheme that offers assistance to people most in need of help paying their energy bills.

We've put together some energy efficiency tips and advice which may help in reducing your energy consumption. Small changes made in your home could save money longer term.

Help from other organisations

There are other organisations that can help you keep warm.

For instance, you can contact the Energy Saving Advice Service on 0300 123 1234 (for England and Wales) or Home Energy Scotland on 0808 808 2282. Both of these organisations have details on energy efficiency measures and advice to help you keep warm.