If you have a visual, hearing, motor or cognitive impairment, we'd like to make our website as accessible and easy-to-use as possible for you. 

We aim to keep improving our site and make it easy for you to navigate and understand it. 


We use the following technologies on our website:


This is an extended version of Hypertext Markup Language (HTML). It's recommended for accessibility by W3C.


You'll need to make sure you've enabled CSS in your browser to view our site. 


We've used JavaScript for some features on our website. You'll probably find that JavaScript is already switched on in your browser. If not, we've set up a 'no-JavaScript' version of the site so you can still access content. 

Alternatively, you can switch JavaScript on in your browser settings. 

PDF files

You'll need to have Adobe Acrobat Reader installed to view PDF files.


Browser compatibility

Our website is compatible with the following browsers:

  • Chrome
  • Firefox
  • Internet Explorer 9+
  • Safari 

We recommend that you upgrade to the latest version.

Screen readers

Our website is compatible with recent versions of the most popular screen readers, such as JAWS. You can also use screen magnifiers, speech recognition software such as Dragon, and operating system speech packages.

Text size and colour

You can change the size of the text on our website by selecting 'View' the 'Zoom' from the main menu in your browser. 

Alternatively, hold down the CTRL key and use the mouse wheel or '+' and '-' keys. 

Alternative formats

We can provide your bill in different formats including large print, Braille or talking bills. To find out more please call our Careline team on 0800 622 838. Alternatively, you can text our Careline team on 0345 026 7023.

British Sign Language (BSL) SignVideo service

Our SignVideo service allows you to talk securely about your accounts using British Sign Language (BSL). 

Get in touch

We'd love feedback on your experience of using our website. If there are features you really like, or you can suggest any improvements, we'd be happy to hear from you