How to use our website

If you have a visual, hearing, motor or cognitive impairment, we'd like to make our website as accessible and easy-to-use as possible for you.

We aim to keep improving our site, making it easy for you to navigate and understand it.

We use the following technologies on our website:

XHTML

This is an extended version of Hypertext Markup Language (HTML). It's recommended for accessibility by W3C, an international community that develops internet standards.

CSS

You'll need to make sure you've enabled CSS in your browser to view our site. CSS controls the layout and presentation of our website.

JavaScript

We've used JavaScript for some features on our website. You'll probably find that JavaScript is already switched on in your browser. If not, we've set up a ‘no-JavaScript’ version of the site so you can still access content.

Alternatively, you can switch JavaScript on in your browser settings.

PDF files

You'll need to install software such as Adobe Acrobat Reader to view PDF files.

Our website is compatible with the following browsers:

• Chrome
• Firefox
• Internet Explorer 9+
• Safari

We recommend that you upgrade to the latest version.

Our website is compatible with recent versions of the most popular screen readers, such as JAWS. You can also use screen magnifiers, speech recognition software such as Dragon, and operating system speech packages.

You can change the size of the text on our website by using the relevant section of your browser menu.

Alternatively, on a PC, hold down the CTRL key and use the mouse wheel or ‘+’ and '-' keys.

On a Mac, go to System Preferences in the Apple menu. You’ll find this in the upper-left corner of the screen. Select ‘Zoom’ from the options. You can then choose between various ways of activating zoom.

To zoom in on a smartphone, place two fingers on the screen and move them apart until the text is the size you need.

See the Help or Settings section of your browser menu for advice on how to change the text colour on our website.

We can provide your bill in different formats including large print, Braille or talking bills. To find out more please call our Careline on 0800 622 838. Alternatively, you can text our Priority Services team on 0800 622 839.

Our SignVideo service allows you to talk securely about your accounts using British Sign Language (BSL).

We'd love feedback on your experience of using our website. If there are features you really like, or you can suggest any improvements, we'd be happy to hear from you.