At SSE we’re committed to making our products and services available to all our customers and have designed the website to provide good access to people with a range of physical or cognitive needs.

Some examples of how we support people with a variety of needs can be seen below.

We’re part of the Energy UK Vulnerability Commitment

The Energy UK Vulnerability Commitment is a set of principles and commitments created to support customers in vulnerable situations. We're proud to be one of the founding companies to sign up to these principles, focusing on accessibility, collaboration and innovation.

Priority Services Register

Sign up to our Priority Services Register for a little extra help when it comes to managing your energy bills and usage. Our friendly call centre staff offer advice on a range of helpful and accessible services at no extra cost to you.

Play video: Man demonstrating SignVideo service (no sound)

SignVideo service for BSL customers

Our SignVideo service allows you to talk securely about your gas, electricity, phone and broadband or SSE boiler cover using British Sign Language (BSL). A BSL interpreter will relay your call to us, allowing you to discuss anything relating to your account.

Bills in braille

If you’re blind or have sight loss, we provide a number of ways for you to receive your bills and letters. We can print them in larger format or Braille.

Using our website

For the launch of our new website, we completed customer research to see where we needed to improve accessibility and meet Web Content Accessibility Guidelines 2.1 (WCAG 2.1).

We then updated our website to make it more accessible:

  • Images have a useful text alternative
  • Content can be accessed using keyboard controls
  • Colour contrast meets WCAG 2.1 guidelines
  • We update screen readers on changes of content on the screen where required
  • We measure code quality to ensure compatibility with the widest range of assistive technologies

What’s next for accessibility at SSE

We will continue to make improvements to our website to make it easier for all our customers to use. Our next area of focus is energy, broadband, and boilers and heating sign-up journeys. We aim to make these as accessible as the rest of the website. We are also improving our PDFs and revisiting our video content so the user experience is the same for everyone.

Want to talk to us about accessibility?