At SSE we’re committed to making our products and services available to all our customers and have designed the website to provide good access to people with a range of physical or cognitive needs.
Our complaints, credit management and sales functions have achieved verification to the British Standard for Inclusive Service Provision, the gold standard for any company looking to imbed flexible customer service practices and means we can identify vulnerability in different forms and adapt our service accordingly.
Some examples of how we support people with a variety of needs can be seen below.
Priority Services Register
Sign up to our Priority Services Register for a little extra help when it comes to managing your energy bills and usage. Our friendly call centre staff offer advice on a range of helpful and accessible services at no extra cost to you.
SignVideo service for BSL customers
Our SignVideo service allows you to talk securely about your gas, electricity, phone and broadband or SSE boiler cover using British Sign Language (BSL). A BSL interpreter will relay your call to us, allowing you to discuss anything relating to your account.
Bills in braille
If you’re blind or have sight loss, we provide a number of ways for you to receive your bills and letters. We can print them in larger format or Braille.
Using our website
We then updated our website to make it more accessible:
- Images have a useful text alternative
- Content can be accessed using keyboard controls
- Colour contrast meets WCAG 2.1 guidelines
- We update screen readers on changes of content on the screen where required
- We measure code quality to ensure compatibility with the widest range of assistive technologies
What’s next for accessibility at SSE
We will continue to make improvements to our website to make it easier for all our customers to use. Our next area of focus is energy, broadband, and boilers and heating sign-up journeys. We aim to make these as accessible as the rest of the website. We are also improving our PDFs and revisiting our video content so the user experience is the same for everyone.