To arrange for us to install your smart meter(s), give us a call once you've received your invite letter.
We'll install your smart meter(s) at no extra cost.
On the day itself, we'll try to call you about half an hour before your installation. This is just to make sure you're around and ready for us to install your meter(s).
Once they've finished the installation, our engineer will talk you through your new smart meter(s) and Smart Energy Tracker. They'll also give you a few tips on how to save energy.
Shortly after, we'll send you a survey so you can tell us what you think about our service.
We'll also pop round now and then to make sure your meter is working as it should be.
If you've got any more questions about your smart meter(s), give us a call on 0345 071 3991.
It's also worth checking out our handy smart meter video guide on YouTube. It'll give you lots more information on getting the most out of your smart meter(s).
We're signed up to the Smart Metering Installation Code of Practice. This protects you and makes sure we give you all of the information you'll need when you have your smart meter(s) installed.
Why not set up an online account now, so you're ready to get the most out of your smart meter(s)?
When you log in, you'll be able to see loads of information about your energy use. What's more, you'll be able to view your bills and make payments online.
If you'd like to change how often your smart meter(s) send us readings, please get in touch with us on 0345 071 3991.