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Preparing for your smart meter installation

To arrange for us to install your smart meter(s), give us a call once you've received your invite letter.

We'll install your smart meter(s) at no extra cost.

Find out more about how to get a smart meter

On the day itself, we'll try to call you about half an hour before your installation. This is just to make sure you're around and ready for us to install your meter(s).

What you need to do before your installation

  • Please make sure our engineer has easy access to your current meter(s). We usually install smart meters where your existing meters are.
  • We'll need someone over 18 there while we install your meter(s), so please arrange this beforehand. If you'd like a friend or carer at home with you, that's not a problem.
  • Please pop any pets in a separate room so our engineer can work safely. We love pets – but sometimes they don't love us!
  • It's worth giving us a reading from your old meter(s) before we install your smart meter(s). If you can't take the reading for any reason, don't worry – the engineer will do it for you on the day.
  • At your appointment time, keep a look out for our van. The engineer will be wearing an SSE uniform, and for your peace of mind, all our engineers always carry an ID badge that they'll show you at the door.

When the engineer arrives

We usually send one engineer, but occasionally we'll send a trainee along as well.

When they arrive they'll talk you through what they're going to do and answer any questions. They'll also give you a Smart Meter Handbook and Quick Start Guide to help you get started.

How smart meter installations work

  1. Firstly, the engineer will do a visual inspection of your property. They'll take a note of anywhere you may be able to save energy, to discuss with you later.
  2. If all the checks are OK, the engineer will start installing your smart meter(s). It'll take up to two hours and our engineer will need to switch off your supply for around half an hour for each meter. They'll let you know before doing this, just in case you want to pop the kettle on beforehand.
  3. After the engineer has finished the job, they'll check everything thoroughly. You'll then be up and running. If you've got any mains-connected alarms, it's worth double-checking that they're working correctly.

After we've installed your smart meter(s)

Smart Energy Tracker

Once they've finished the installation, our engineer will talk you through your new smart meter(s) and Smart Energy Tracker. They'll also give you a few tips on how to save energy.

Shortly after, we'll send you a survey so you can tell us what you think about our service.

We'll also pop round now and then to make sure your meter is working as it should be.

Help after your installation

If you've got any more questions about your smart meter(s), give us a call on 0345 071 3991.

It's also worth checking out our handy smart meter video guide on YouTube. It'll give you lots more information on getting the most out of your smart meter(s).

Alternatively, download our Smart Energy Tracker Quick Start Guide or  Full User Guide.

Smart Metering Installation Code of Practice

We're signed up to the Smart Metering Installation Code of Practice. This protects you and makes sure we give you all of the information you'll need when you have your smart meter(s) installed.

Read the Smart Metering Installation Code of Practice.

Get even smarter with an SSE online account

Why not set up an online account now, so you're ready to get the most out of your smart meter(s)?

When you log in, you'll be able to see loads of information about your energy use. What's more, you'll be able to view your bills and make payments online.

If you'd like to change how often your smart meter(s) send us readings, please get in touch with us on 0345 071 3991.

Log in or register for online account