We’re sorry to announce that from 5 October 2018, most of our customers on the Energy Assist Tariff* will see the cost of their energy increase.

This is based on a cap set by Ofgem and follows an increase in the cost of supplying electricity and gas. This change will be reflected as an increase in the unit rate for all customers as well as an increase in the standing charge for gas customers.

Customers with credit meters who receive the Warm Home Discount and have not signed up to a fixed tariff were moved onto the Energy Assist Tariff earlier in 2018, which is priced at or below the cap set by Ofgem.

We recently wrote to customers to let them know that SSE and M&S Energy’s partnership will come to an end in September 2018. Customers who are on M&S Energy Standard Tariff or Energy Assist Tariff will soon be moved over to SSE, unless they actively choose to move to another supplier. In preparation for this, we have begun directing Energy Assist page visitors from M&S Energy to this page. The information found here, which includes prices and terms and conditions, is correct for Energy Assist customers from SSE as well as M&S Energy and the information will continue to be correct once the affected customers have made the transition from M&S Energy to SSE.

You don’t have to do anything – the new prices will be applied automatically. We’ll be writing to the affected customers to let them know about the updated prices. We’ll also outline the support available for any customers concerned about the change.

If you have any questions you can contact our Customer Service team on 0345 072 4339.

This change does not affect customers on fixed tariffs or those who don’t receive the Warm Home Discount.

Frequently asked questions

Will my account automatically reflect the new prices and Tariff Cap?

Yes, the new prices will be applied automatically. The price is then capped, so you’ll know you’re protected from price increases until Ofgem’s next cap review is implemented in April 2019.

How are Energy Assist Tariff customers’ prices changing?

The vast majority of SSE’s customers on the Energy Assist Tariff will see their duel fuel energy prices increase by an average of £47** resulting in a typical annual bill of £1,135** which includes the standing charge. This equates to an increase of around £4** a month or £12** a quarter.

How long are prices capped for?

The cap that starts on 5 October 2018 will continue until at least 1 April 2019 when it will be reviewed again by Ofgem. The cap will continue being reviewed every six months until December 2019. Customers’ accounts will be updated automatically if prices change.

When will the new prices come into effect?

These new prices will come into effect on 5 October 2018.

Is there any change to standing charges?

Standing charges for Energy Assist Tariff gas customers have increased by £0.88 from £103.33 per annum to £104.21. There has been no change to the electric standing charge at this time.

Have the Direct Debit discounts been removed?

Unfortunately, due to the way the level of the cap is calculated, we can no longer provide these discounts.

Customers on Pay As You Go meters have also had their bills capped as part of Ofgem’s efforts to give customers a little extra support. The Pay As You Go cap and the Vulnerable customers cap are separate. But they are both reviewed at the same time every six months using a similar method, so customers with these caps will end up with similar prices.

Does this affect gas and electricity customers?

Yes, we're increasing and capping both gas and electricity prices for the affected customers.

Who should I speak to if I have a problem?

Our Customer Service teams are on hand to help customers with whatever you may need. If you have any questions, please call us on 0345 072 4339.

How do I become eligible for the Warm Home Discount?

Customers who get the Warm Home Discount are split into two groups, the Core group and the Broader group. Core group members are customers identified by the Department for Work and Pensions as receiving certain benefits and are automatically enrolled onto the scheme. Other customers can apply for the Warm Home Discount as part of the Broader group if they meet the qualifying criteria. We proactively reach out to customers we think might qualify, but anyone can contact us if they wish to see if they’re eligible for the discount and the cap.

Find out more information about the Warm Home Discount.

Does Ofgem set the prices for the Energy Assist Tariff?

Ofgem sets a price cap at a level that reflects the cost of supplying energy. This cap is reviewed every six months.

The actual energy price rates for eligible Warm Home Discount customers are set by SSE, and we have to adhere to the cap enforced by Ofgem.

* Customers with credit meters who have received the Warm Home Discount in the last two years and have not signed up to a fixed tariff have been moved onto the Energy Assist Tariff. Energy Assist Tariff is the name of the SSE tariff that has been created to implement Ofgem’s Vulnerable Customer Safeguard Tariff.

** Average across all areas of the UK and based on Ofgem’s typical domestic consumption values of 3,100 kWh for electricity and 12,000 kWh for gas per year.