We've always led the way on customer service, and recently we've been busy putting all our efforts into making it simpler, more transparent and better value for you. We were the first energy company to stop doorstep selling. First to simplify tariffs. And the first to create its own Customer Service Guarantee.
Our Customer Service Guarantee goes above and beyond the regulator's Guaranteed Standards and offers our customers our own £20 Service Guarantee. For each of the five commitments detailed in our Customer Service Guarantee that we fail to meet, let us know and we'll put the matter right and take £20 off your next bill.
We’re operating in a particularly challenging environment and our key priority is to maintain our great customer service standards. With that in mind, we’re carefully considering how best we serve our customers' needs and have moved some of our simpler customer service work outside the European Economic Area (EEA) to ensure we operate as efficiently as possible.
This means that we’ll transfer your personal data to a supplier based outside the EEA. When we do so, we’ll make sure that your information is properly protected, and that there is a proper legal agreement that covers the data transfer. For more details, please see our privacy notice.