Sitemap

Our website requires JavaScript to be enabled in order to give you the best possible experience. Please enable JavaScript in your browser to view our site.

Products and services

Take a look at all the products we offer for your home.

Your account

Help and support

Search help & support
Contact us

Energy help

You'll find plenty of help below to answer any questions you might have when choosing a tariff, seeing how much you use and keeping your costs down.

Gas and electricity help
Moving gas and electricity to a new home
Switching to SSE
Making a complaint
Our Business Services

Feed-In Tariffs

Feed-In Tariffs
Applying for a Feed-In Tariff with SSE
Feed-In Tariff meter readings
Help with Feed-In Tariff complaints

Meters

Meters
Types of meter
When is Daylight Saving Time in the UK (or British Summer Time)?
Reading your meter
Giving a meter reading
Leaking electricity meter
Making changes to your meter and supply
MPAN or MPRN numbers

Smart meters

Introducing smart meters
Getting a smart meter
Installing your smart meter
Your smart meter and Smart Energy Tracker
Introduction to the Smart Energy Monitor
Making the most of your smart meter
Benefits of an SSE online smart meter account
Reading your smart meter
Your Smart Energy Monitor: further guidance
Help and advice with your Smart Energy Tracker
Smart Pay As You Go meters
How to top-up your smart Pay As You Go meter
Emergency credit on a smart Pay As You Go meter
What to do if you lose your smart Pay As You Go card
Using a top-up code with your Pay As You Go smart meter

Pay As You Go meters

Pay As You Go meters
How we work out your Pay As You Go costs
Topping up your Pay As You Go meter
Avoiding Pay As You Go key fraud
Getting a Pay As You Go meter
Faulty Pay As You Go meters
Removing a Pay As You Go meter
Using emergency credit on Pay As You Go meters
Lost Pay As You Go card or key
Switching with a debt on your Pay As You Go meter

Energy efficiency and saving

Energy efficiency and saving
Energy saving at home
Energy efficiency survey
Introducing smart meters
Discounted energy-efficient installations
Cavity wall insulation
Loft insulation
Green Deal
Greenwatt Way project
Heating controls and radiators
Remote central heating controls
About storage heaters
Annual Energy Review
Green Deal legal and regulatory information
Energy-efficient condensing boilers
Lighting and efficiency: energy saving light bulbs
Energy efficient home appliances: energy saving tips
Draught proofing and excluders
How to make a draught excluder

Community Heating Projects

Community Heating Projects - Supply
Community Heating Projects - Equipment and safety
Community Heating Projects - Charges

Energy legal and regulatory information

Energy legal and regulatory information
Our standards and your rights

Accessibility

You'll find links below to advice on the help you can receive and how to contact us if you're disabled or of pensionable age.

Priority Services Register
Bereavement support
Keeping warm
Free helpful adaptors for your home
Safer and easier home visits
Getting in touch if you're deaf or have hearing loss
Getting your bill if you're blind or have sight loss
Electrical medical equipment and power cuts
SignVideo service for BSL customers
Winter Fuel Payment
Cold Weather Payment
Energyline
Warm Home Discount scheme
Priority Assistance Fund
How to use our website

Bills and payment help

Read our helpful information on bills and payments, including giving meter readings and online billing.

Bills and payment help
Reading your meter
Giving a meter reading
Your energy bill explained
Paying your bill
Making a complaint
Paying by Direct Debit
Paperless billing
Estimated bills
Trouble paying your bill
What happens if you can't pay your bill
Extra help paying your bills
Changing the name on your bill
Bereavement support
Keeping your information safe and secure
Removing your standing charge
Getting a refund
Am I owed an unclaimed credit from my old account?
Costs that make up your bill
Careline and Priority Services Register
Midata

Online billing

Online billing
Viewing and paying bills online
Using an online bill as proof of address
Registering for an online account
Changing and resetting your password
Making changes to your online account
Submitting meter readings online

Home Services help

Find out about our range of cover and installation options, as well as our handy guides to boiler and central heating problems.

Home Services help
About SSE boiler cover, heating and electrical wiring cover
Moving Home Services cover to a new address
Looking at ways to pay your Home Services bills
Complaining about Home Services
Home Services legal information

Boilers, heating and installations

Our boiler installation service
Choosing the right boiler for your home
Types of boilers
Our range of boilers
Additional boiler and heating services
Heating controls and radiators
Storage heaters information

Boiler and heating problems

Solving common gas boiler problems and queries
Taking care of your radiators: fixing common problems
Bleeding a radiator: a step-by-step guide
Power flushing: cleaning sludge from your radiators
Leaky radiators and how to fix them

Phone & broadband help

Get help with your phone and broadband service, as well as how to switch to us.

Phone and broadband help
Fixed-term phone and broadband contracts
Moving phone and broadband to a new address
Complaining about your phone and broadband

Phone

Switching to our phone service
Understanding master phone sockets
Phone service charges
Phone service call features
How to block and report nuisance callers
Cancelling your Talk phone contract
Phone faults
Phone legal and regulatory information

Broadband

Switching to our broadband service
Fibre broadband availability and installation in my area
What is fibre optic broadband?
Your guide to ADSL broadband
Broadband speed advice
ADSL broadband speed
Cancelling your Broadband contract
Broadband contract information
Phishing and spam emails
Parental controls
Internet firewalls and antivirus software
Your internet connection: broadband speeds explained
Connecting to our broadband service
Broadband legal and regulatory information
Router setup and configuration
Connecting to Wi-Fi with a USB Wireless Adaptor
Wi-Fi boosters – how to improve or extend your internet signal

Talk & broadband price updates

Talk and broadband prices updates
July 2015 Talk and broadband prices updates
January 2015 Talk and broadband prices updates
December 2014 Talk and broadband prices updates
October 2014 Talk and broadband prices updates
July 2014 Talk and broadband prices updates
March 2014 Talk and broadband prices updates

Moving home

Take a look at our guides on how to move your gas and electric, phone and broadband, boiler cover or water.

Moving gas and electricity to a new home
Moving house - a guide to moving gas and electric to a new home
Moving into a home with a gas or electric Pay As You Go meter
Moving phone and broadband to a new address
Moving Home Services cover to a new address
Moving home - water
New home - installing a meter

Water help

If we supply your water, we've provided help on things like billing, meters and charges. You'll also find some helpful advice for saving water and dealing with plumbing issues.

Water supply help
About SSE Water
Our supply areas
Water saving advice
Understanding your water bill
Water meters
Water quality
Paying your water bill
Moving home - water
Water legal and regulatory information
Water inset appointments
Our standards and charges for water
Our wholesale charges
Getting a water and drainage search (CON29DW)
Water Resource Management Plan