Energy

You'll find plenty of help below to answer any questions you might have when choosing a tariff, seeing how much you use and keeping your costs down.

Products & services

Products & services

Gas and electricity tariffs
Save money with our great value Bundles

Billing & payments

Bills

An update to your Standard Moneysavers tariff
Estimated bills
Removing your standing charge
Getting your bill if you're blind or have sight loss
What happens if you can't pay your bill
Costs that make up your gas and electricity bills
Where to find your account number
Your energy bill explained
Gas and electricity supply numbers – MPAN and MPRN
We're ending our energyplus Argos Standard tariff

Payments

History about unclaimed credits
Paying your gas and electricity bill online
Understanding why your Direct Debit payments have changed
Setting up and changing a Direct Debit
Trouble paying your bill
Extra help paying your bills
How to pay your energy bill
Getting a refund

Price changes

Your price change questions answered
Changes to our Standard and Pay As You Go (prepayment) tariff prices

Feed-in tariffs

Submitting your Feed-In Tariff meter reading
Feed-In Tariffs (FIT) scheme: Get paid for generating your own electricity
How to apply for a Feed-In Tariff

Government incentives and assistance

Cold Weather Payment: checking if you're entitled
Winter Fuel Payment: eligibility and claims

Complaints

Complaints

Our policy on cold calling
Making a complaint about your Feed-In Tariff
Making a complaint

Meters

Meter readings

Submitting your SSE gas or electricity meter readings
How to read your gas or electricity meter

Meter troubleshooting

Energy theft – make sure you report it
Faulty or broken gas and electricity meters
What to do if your electricity meter is leaking

Meter guides

Restricted Hours tariffs
Economy 10
Types of meter
Total Living Control
Electric heating - three rate tariffs
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
Meter relocation – moving your gas or electricity meter
All electric tariffs: One meter with two rates
Your new connection made simple
Gas and electricity meter help and advice
When is Daylight Saving Time in the UK (or British Summer Time)?

Smart meters

Benefits of an SSE online smart meter account
Smart meter legal and regulatory information
Smart meters - all you need to know
Your Smart Energy Monitor
Your Smart Energy Tracker
How we install your smart meter
In-Home Display: keeping an eye on smart meters
Smart meter readings
Need help with your smart meter?

Pay As You Go meters

Removing a Pay As You Go meter
Pay as You Go meters
Using emergency credit on Pay As You Go meters
Lost Pay As You Go (pre-payment) key or card
What to do if your Pay As You Go meter isn't working
Getting a Pay As You Go meter
How we work out your Pay As You Go gas costs
Avoiding Pay As You Go key fraud
Topping up your Pay As You Go meter
Switching supplier with a debt on your Pay As You Go meter

Smart Pay As You Go meters

How to use emergency credit on a smart Pay As You Go meter
Smart Pay As You Go (PAYG) meters
In-Home Display: keeping an eye on smart meters
How to top up your smart Pay As You Go meter
What to do if you lose your smart Pay As You Go card

Moving home

Moving home

Getting an Energy Performance Certificate (EPC) for your home
Moving your gas and electricity to a new home
Who is my gas and electricity supplier?

Guide to switching

Switching your gas and electricity supplier to SSE

Safety and emergencies

Safety advice

Gas leaks: what to do and who to contact
Electrical safety advice
Carbon dioxide safety - what you need to know
Carbon monoxide safety
Gas safety certificates and laws explained
Gas safety advice – leaks, checks and alarms
Gas safety checks and appliance servicing

Energy efficiency

Energy saving guides

Boiler efficiency - understanding condensing boilers
Lighting and efficiency: energy saving light bulbs
Annual Energy Review
Insulating your hot water tank
Discounts on energy-efficient installations
Draught proofing and exclusion
How to make a draught excluder
Getting an Energy Performance Certificate (EPC) for your home
Solid wall insulation – insulate your walls, cut your heating bills
How to insulate your loft and save on heating
Cavity wall insulation – insulate your walls and save on heating
Energy efficient home appliances: energy saving tips
Energy saving at home
Smart home
Energy efficiency and saving advice

Government incentives and assistance

Green Deal
Green Deal legal and regulatory information

Electric heating

Guide to switching

Switching supplier for all-electric tariffs

Meter guides

Restricted Hours tariffs
Storage heaters
Economy 10
Total Living Control
Electric heating - three rate tariffs
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
All electric tariffs: One meter with two rates
Electric tariffs and heating
When is Daylight Saving Time in the UK (or British Summer Time)?

Regulatory information

Regulatory information

Our standards and your rights
Energy legal and regulatory information

Legal

Legal

Changes to your SSE terms and conditions

Broadband

Get help with your phone and broadband service, as well as how to switch to us.

Products & services

Billing & payments

Bills

Where to find your account number

Payments

Paying your SSE Phone and Broadband bill with Direct Debit

Price changes

February 2016 Talk and broadband price updates
March 2014 Talk and broadband prices updates
October 2014 Talk and broadband prices updates
July 2014 Talk and broadband prices updates
July 2015 Talk and broadband prices updates
January 2017 - Changes to names for Care Levels for all phone packages from 1 February 2017
December 2015 Talk and broadband prices updates - Contract 12
December 2015 Talk and broadband prices updates - Contract 13
December 2015 Talk and broadband prices updates - Non-fixed Term Tariff Customers
15 May – International calls price update
Phone and broadband price updates and important information

Complaints

Complaints

Making a complaint about your phone or broadband service

Moving home

Moving home

Moving phone and broadband to a new home

Guides & advice

Broadband information

Wi-Fi boosters – how to improve or extend your internet signal
Connecting to Wi-Fi with a USB Wireless Adaptor
Understanding wireless routers and IP addresses
Your guide to ADSL broadband
Fibre broadband availability
What is fibre broadband?
Broadband help
Help with broadband and phone
Connecting to our broadband service

Broadband speeds

Help and advice for improving broadband speed
Your internet connection: broadband speeds explained
Using Ethernet or extension cables with your broadband
Broadband connections – fibre optic and ADSL broadband
ADSL broadband speed

Connecting your broadband router

Understanding master phone sockets
Help and support to set up and connect to your router
Phone and broadband filters and splitters explained

Staying safe online

Router security and wireless passwords
Phishing and spam emails
Understanding broadband: router set-up, security and filters
How to use Netintelligence parental controls to stay safe online
Internet security with antivirus software and firewalls
Internet security: useful advice to stay safe online

Extra help

Phone and broadband accessibility services

Contracts

Broadband information

Broadband contract information
Fixed-term phone and broadband contracts

Phone

Troubleshooting

How to block and report nuisance calls
Help with voicemail, nuisance calls, faults, and phone sockets
Phone faults: What to check and how to contact us

Phone information

A guide to your phone call features

Moving home

Moving phone and broadband to a new home

Regulatory information

Phone legal and regulatory information

Regulatory information

Regulatory information

Phone and broadband: contract information, usage policy and accessibility
Broadband legal and regulatory information