Energy

You'll find plenty of help below to answer any questions you might have when choosing a tariff, seeing how much you use and keeping your costs down.

Products & services

Products & services

Gas and electricity tariffs

Billing & payments

Bills

Gas and electricity supply numbers – MPAN and MPRN
Estimated bills
Your energy bill explained
What happens if you can't pay your bill
Getting your bill if you're blind or have sight loss
Costs that make up your gas and electricity bills
Calorific Value Refund
Removing your standing charge

Payments

Getting a refund
Extra help paying your bills
History about unclaimed credits
Trouble paying your bill
Paying your gas and electricity bill online
Paying by Direct Debit
How to pay your energy bill
We’ve made some changes to your Direct Debit – you don’t need to do anything

Price changes

Changes to our Standard, Pay As You Go (prepayment) and Energy Assist tariff prices
Your price change questions answered

Feed-in tariffs

How to apply for a Feed-In Tariff
Submitting your Feed-In Tariff meter reading
Feed-In Tariffs (FIT) scheme: Get paid for generating your own electricity

Government incentives and assistance

Cold Weather Payment: checking if you're entitled
Winter Fuel Payment: eligibility and claims

Complaints

Complaints

Making a complaint about your Feed-In Tariff
Our policy on cold calling
Making a complaint

Meters

Meter readings

How to read your gas or electricity meter
Submitting your gas or electricity meter readings

Meter troubleshooting

Energy theft – make sure you report it
Faulty or broken gas and electricity meters
What to do if your electricity meter is leaking

Meter guides

Restricted Hours tariffs
Economy 10
When is Daylight Saving Time in the UK (or British Summer Time)?
Gas and electricity meter help and advice
Types of meter
Your new connection made simple
Total Living Control
Electric heating - three rate tariffs
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
Meter relocation – moving your gas or electricity meter
All electric tariffs: One meter with two rates

Smart meters

Introduction to the Smart Energy Monitor
Smart meter legal and regulatory information
Your smart meter and Smart Energy Tracker
Installing a smart meter
Benefits of an SSE online smart meter account
Your Smart Energy Monitor: further guidance
Help and advice with your Smart Energy Tracker
Making the most of your new smart meter
Smart meters - all you need to know
Smart meter readings
How to use your In-Home Display

Pay As You Go meters

What to do if your Pay As You Go meter isn't working
Topping up your Pay As You Go meter
Removing a Pay As You Go meter
Pay as You Go meters
How we work out your Pay As You Go gas costs
Switching supplier with a debt on your Pay As You Go meter
Avoiding Pay As You Go key fraud
Using emergency credit on Pay As You Go meters
Lost Pay As You Go (pre-payment) key or card
Getting a Pay As You Go meter

Smart Pay As You Go meters

How to top-up your smart Pay As You Go meter
Using a top-up code with your Pay As You Go smart meter
How to use emergency credit on a smart Pay As You Go meter
What to do if you lose your smart Pay As You Go card
Smart Pay As You Go (PAYG) meters
How to use your In-Home Display

Moving home

Moving home

About your gas and electricity supplier
Getting an Energy Performance Certificate (EPC) for your home
Moving your gas and electricity to a new home

Guide to switching

Switching your gas and electricity supplier to SSE

Safety and emergencies

Safety advice

Gas safety checks and appliance servicing
Gas safety certificates and laws explained
Gas leaks: what to do and who to contact
Gas safety advice – leaks, checks and alarms
Electrical safety advice
Carbon dioxide safety - what you need to know
Carbon monoxide safety

Energy efficiency

Energy saving guides

Boiler efficiency - understanding condensing boilers
Lighting and efficiency: energy saving light bulbs
Annual Energy Review
Insulating your hot water tank
Greenwatt Way project
Energy efficient home appliances: energy saving tips
Discounts on energy-efficient installations
Draught proofing and exclusion
How to make a draught excluder
Smart home
Energy efficiency and saving advice
Energy saving at home
Getting an Energy Performance Certificate (EPC) for your home

Government incentives and assistance

Green Deal
Green Deal legal and regulatory information

Electric heating

Guide to switching

Switching supplier for all-electric tariffs

Meter guides

Restricted Hours tariffs
Storage heaters
Economy 10
When is Daylight Saving Time in the UK (or British Summer Time)?
Electric tariffs and heating
Total Living Control
Electric heating - three rate tariffs
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
All electric tariffs: One meter with two rates

Community heating

Maintenance

Community Heating Projects – Equipment and safety

Billing & payments

Community Heating Projects

Payments

Community Heating Projects – Charges

Regulatory information

Regulatory information

Energy legal and regulatory information
Our standards and your rights

Payments

We’ve made some changes to your Direct Debit – you don’t need to do anything

Legal

Legal

The partnership between M&S and SSE has ended
Changes to your SSE terms and conditions

Broadband

Get help with your phone and broadband service, as well as how to switch to us.

Products & services

Billing & payments

Payments

Paying your SSE Phone and Broadband bill with Direct Debit
We’ve made some changes to your Direct Debit – you don’t need to do anything

Price changes

October 2018 Talk price updates
February 2016 Talk and broadband price updates
Phone and broadband price updates and important information
March 2014 Talk and broadband prices updates
October 2014 Talk and broadband prices updates
December 2014 Talk and broadband prices updates
January 2015 Talk and broadband prices updates
July 2014 Talk and broadband prices updates
December 2016 Talk and Broadband price updates
December 2016 - Important information on price changes effective from 1 February 2017.
July 2015 Talk and broadband prices updates
January 2017 - Changes to names for Care Levels for all phone packages from 1 February 2017
December 2015 Talk and broadband prices updates - Contract 12
December 2015 Talk and broadband prices updates - Contract 13
December 2015 Talk and broadband prices updates - Non-fixed Term Tariff Customers

Complaints

Complaints

Making a complaint about your phone or broadband service

Moving home

Moving home

Moving phone and broadband to a new home

Guides & advice

Broadband information

Fibre broadband availability and installation in my area
Broadband help
Wi-Fi boosters – how to improve or extend your internet signal
Connecting to Wi-Fi with a USB Wireless Adaptor
Your guide to ADSL broadband
Understanding wireless routers and IP addresses
What is fibre optic broadband?
Help with broadband and phone
Connecting to our broadband service

Broadband speeds

Help and advice for improving broadband speed
Your internet connection: broadband speeds explained
Using Ethernet or extension cables with your broadband
ADSL broadband speed
Broadband connections – fibre optic and ADSL broadband

Connecting your broadband router

Understanding master phone sockets
Help and support to set up and connect to your router
Phone and broadband filters and splitters explained

Staying safe online

Router security and wireless passwords
Internet security – stay safe online with parental controls
Internet security: useful advice to stay safe online
Phishing and spam emails
Internet security with antivirus software and firewalls
Understanding broadband: router set-up, security and filters

Extra help

Phone and broadband accessibility services

Contracts

Broadband information

Broadband contract information
Fixed-term phone and broadband contracts

Phone

Troubleshooting

How to block and report nuisance calls
Phone faults
Help with voicemail, nuisance calls, faults, and phone sockets

Phone information

Phone service charges
A guide to your phone call features

Moving home

Moving phone and broadband to a new home

Regulatory information

Phone legal and regulatory information

Regulatory information

Regulatory information

Broadband legal and regulatory information
Phone and broadband: contract information, usage policy and accessibility