Energy

You'll find plenty of help below to answer any questions you might have when choosing a tariff, seeing how much you use and keeping your costs down.

Products & services

Products & services

Save 5% on your energy with our great value Bundles
Gas and electricity tariffs

Billing & payments

Bills

Removing your standing charge
Where to find your account number
Gas and electricity supply numbers – MPAN and MPRN
Your energy bill explained
Costs that make up your gas and electricity bills
Getting your bill if you're blind or have sight loss
What happens if you can't pay your bill
An update to your Standard Moneysavers tariff
Estimated bills

Payments

How to pay your energy bill
Trouble paying your bill
Extra help paying your bills
History about unclaimed credits
Paying your gas and electricity bill online
Setting up and changing a Direct Debit
Understanding why your Direct Debit payments have changed
Getting a refund

Price changes

Changes to our Standard and Pay As You Go (prepayment) tariff prices
Your price change questions answered

Feed-in tariffs

Submitting your Feed-In Tariff meter reading
How to apply for a Feed-In Tariff
Feed-In Tariffs (FIT) scheme: Get paid for generating your own electricity

Government incentives and assistance

Winter Fuel Payment: eligibility and claims
Cold Weather Payment: checking if you're entitled

Complaints

Complaints

Making an energy complaint
Making a complaint about your Feed-In Tariff

Meters

Meter readings

How to read your gas or electricity meter
Submitting your SSE gas or electricity meter readings

Meter troubleshooting

Faulty or broken gas and electricity meters
What to do if your electricity meter is leaking
Energy theft – make sure you report it

Meter guides

Meter relocation – moving your gas or electricity meter
Your new connection made simple
Gas and electricity meter help and advice
When is Daylight Saving Time in the UK (or British Summer Time)?
All electric tariffs: One meter with two rates
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
Restricted Hours tariffs
Electric heating - three rate tariffs
Total Living Control
Types of meter
Economy 10

Smart meters

7 myths about smart meters
Smart meter legal and regulatory information
Need help with your smart meter?
Your Smart Energy Monitor
Your Smart Energy Tracker
Smart meter readings
Benefits of an SSE online smart meter account
Smart meters - all you need to know
How we install your smart meter
In-Home Display: keeping an eye on smart meters

Pay As You Go meters

form_pay-as-you-go
Getting a Pay As You Go meter
Using emergency credit on Pay As You Go meters
What to do if your Pay As You Go meter isn't working
Switching supplier with a debt on your Pay As You Go meter
Lost Pay As You Go (pre-payment) key or card
Removing a Pay As You Go meter
Topping up your Pay As You Go meter
Pay As You Go gas and electricity meters

Smart Pay As You Go meters

How to use emergency credit on a smart Pay As You Go meter
How to top up your smart Pay As You Go meter
In-Home Display: keeping an eye on smart meters
What to do if you lose your smart Pay As You Go card
Smart Pay As You Go (PAYG) meters

Moving home

Moving home

Moving your gas and electricity to a new home
Landlords and letting agents: advice on home moves
Who is my gas and electricity supplier?
Getting an Energy Performance Certificate (EPC) for your home

Guide to switching

Switching your gas and electricity supplier to SSE

Safety and emergencies

Safety advice

Gas safety certificates and laws explained
Gas safety checks and appliance servicing
Gas safety advice – leaks, checks and alarms
Carbon dioxide safety - what you need to know
Electrical safety advice
Carbon monoxide safety
Gas leaks: what to do and who to contact

Energy efficiency

Energy saving guides

Advice to help you at home
Smart home
Boiler efficiency - understanding condensing boilers
Solid wall insulation – insulate your walls, cut your heating bills
Cavity wall insulation – insulate your walls and save on heating
How to insulate your loft and save on heating
Energy efficient home appliances: energy saving tips
Getting an Energy Performance Certificate (EPC) for your home
How to make a draught excluder
Draught proofing and exclusion
Discounts on energy-efficient installations
Insulating your hot water tank
Annual Energy Review
Lighting and efficiency: energy saving light bulbs
Energy saving at home
Energy efficiency and saving advice

Government incentives and assistance

Green Deal legal and regulatory information
Green Deal

Electric heating

Guide to switching

Switching supplier for all-electric tariffs
Radio Teleswitching Service

Meter guides

Storage heaters
When is Daylight Saving Time in the UK (or British Summer Time)?
Smart Time of use Tariffs
All electric tariffs: One meter with two rates
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
Electric tariffs and heating
Restricted Hours tariffs
Electric heating - three rate tariffs
Total Living Control
Radio Teleswitching Service
Economy 10

Regulatory information

Regulatory information

Our standards and your rights
Energy legal and regulatory information

Legal

Legal

Changes to your SSE terms and conditions

Broadband

Get help with your phone and broadband service, as well as how to switch to us.

Products & services

Billing & payments

Bills

Where to find your account number

Payments

Paying your SSE Phone and Broadband bill with Direct Debit

Price changes

Phone and broadband price updates and important information
15 May – International calls price update
December 2015 Talk and broadband prices updates - Contract 13
December 2015 Talk and broadband prices updates - Non-fixed Term Tariff Customers
December 2015 Talk and broadband prices updates - Contract 12
March 2014 Talk and broadband prices updates
July 2015 Talk and broadband prices updates
January 2017 - Changes to names for Care Levels for all phone packages from 1 February 2017
July 2014 Talk and broadband prices updates
February 2016 Talk and broadband price updates
October 2018 Talk price updates
October 2014 Talk and broadband prices updates

Complaints

Complaints

Making a complaint about your phone or broadband service

Moving home

Moving home

Moving phone and broadband to a new home

Guides & advice

Broadband information

Fibre broadband availability
Broadband help
Help with broadband and phone
Connecting to our broadband service
What is fibre broadband?
Your guide to ADSL broadband
Understanding wireless routers and IP addresses
Connecting to Wi-Fi with a USB Wireless Adaptor
Wi-Fi boosters – how to improve or extend your internet signal

Broadband speeds

Advice to help you at home
ADSL broadband speed
Broadband connections – fibre optic and ADSL broadband
Using Ethernet or extension cables with your broadband
Your internet connection: broadband speeds explained
Help and advice for improving broadband speed

Connecting your broadband router

Phone and broadband filters and splitters explained
Understanding master phone sockets
Help and support to set up and connect to your router

Staying safe online

Advice to help you at home
Internet security: useful advice to stay safe online
How to use Netintelligence parental controls to stay safe online
Internet security with antivirus software and firewalls
Understanding broadband: router set-up, security and filters
Phishing and spam emails
Router security and wireless passwords

Extra help

Phone and broadband accessibility services

Contracts

Broadband information

Broadband contract information
Fixed-term phone and broadband contracts

Phone

Troubleshooting

Phone faults: What to check and how to contact us
Help with voicemail, nuisance calls, faults, and phone sockets
How to block and report nuisance calls

Phone information

A guide to your phone call features

Moving home

Moving phone and broadband to a new home

Regulatory information

Phone legal and regulatory information

Regulatory information

Regulatory information

Broadband acceptable use policy
Broadband legal and regulatory information
Phone and broadband: contract information, usage policy and accessibility