Energy

You'll find plenty of help below to answer any questions you might have when choosing a tariff, seeing how much you use and keeping your costs down.

Products & services

Products & services

Gas and electricity tariffs

Billing & payments

Bills

Calorific Value Refund
Costs that make up your gas and electricity bills
Getting your bill if you're blind or have sight loss
Removing your standing charge
What happens if you can't pay your bill
Your energy bill explained
Estimated bills
Gas and electricity supply numbers – MPAN and MPRN

Payments

We’ve made some changes to your Direct Debit – you don’t need to do anything
Paying your gas and electricity bill online
Paying by Direct Debit
History about unclaimed credits
Trouble paying your bill
How to pay your energy bill
Extra help paying your bills
Getting a refund

Price changes

We’re changing prices for Energy Assist Tariff customers
We’re changing prices for our Standard and Energy Assist tariffs customers
Your price change questions answered

Feed-in tariffs

How to apply for a Feed-In Tariff
Feed-In Tariffs
Submitting your Feed-In Tariff meter reading

Government incentives and assistance

Winter Fuel Payment: eligibility and claims
Cold Weather Payment: checking if you're entitled

Complaints

Complaints

Our policy on cold calling
Making a complaint about your Feed-In Tariff
Making a complaint

Meters

Meter readings

How to read your gas or electricity meter
Submitting your gas or electricity meter readings

Meter troubleshooting

What to do if your electricity meter is leaking
Faulty or broken gas and electricity meters
Energy theft – make sure you report it

Meter guides

All electric tariffs: One meter with two rates
Meter relocation – moving your gas or electricity meter
Off-Peak tariffs
Total Heating with Total Control and other two meter tariffs
Electric heating - three rate tariffs
Total Living Control
Your new connection made simple
Types of meter
Gas and electricity meter help and advice
When is Daylight Saving Time in the UK (or British Summer Time)?
Economy 10
Restricted Hours tariffs

Smart meters

Your Smart Energy Monitor: further guidance
Help and advice with your Smart Energy Tracker
Benefits of an SSE online smart meter account
Smart meters - all you need to know
Making the most of your new smart meter
Installing a smart meter
Your smart meter and Smart Energy Tracker
Smart meter readings
Introduction to the Smart Energy Monitor
Getting a smart meter
Smart meter legal and regulatory information

Pay As You Go meters

We’re changing prices for Pay As You Go customers
Using emergency credit on Pay As You Go meters
Avoiding Pay As You Go key fraud
Switching supplier with a debt on your Pay As You Go meter
Lost Pay As You Go (pre-payment) key or card
Getting a Pay As You Go meter
What to do if your Pay As You Go meter isn't working
Topping up your Pay As You Go meter
Removing a Pay As You Go meter
Pay as You Go meters
How we work out your Pay As You Go gas costs

Smart Pay As You Go meters

Smart Pay As You Go (PAYG) meters
How to top-up your smart Pay As You Go meter
Using a top-up code with your Pay As You Go smart meter
What to do if you lose your smart Pay As You Go card
How to use emergency credit on a smart Pay As You Go meter

Moving home

Moving home

Moving your gas and electricity to a new home
About your gas and electricity supplier

Guide to switching

Switching your gas and electricity supplier to SSE

Safety and emergencies

Safety advice

Carbon monoxide safety
Carbon dioxide safety - what you need to know
Electrical safety advice
Gas safety advice – leaks, checks and alarms
Gas leaks: what to do and who to contact
Gas safety certificates and laws explained
Gas safety checks and appliance servicing

Energy efficiency

Energy saving guides

Greenwatt Way project
Insulating your hot water tank
Smart home
Annual Energy Review
Loft insulation
Cavity wall insulation
Energy efficient home appliances: energy saving tips
Lighting and efficiency: energy saving light bulbs
How to make a draught excluder
Discounts on energy-efficient installations
Draught proofing and exclusion
Energy saving at home
Energy efficiency and saving advice
Boiler efficiency - understanding condensing boilers

Government incentives and assistance

Green Deal legal and regulatory information
Green Deal

Electric heating

Guide to switching

Switching supplier for all-electric tariffs

Meter guides

All electric tariffs: One meter with two rates
Off-Peak tariffs
Total Heating with Total Control and other two meter tariffs
Electric heating - three rate tariffs
Total Living Control
Electric tariffs and heating
When is Daylight Saving Time in the UK (or British Summer Time)?
Economy 10
Restricted Hours tariffs
Storage heaters

Community heating

Maintenance

Community Heating Projects – Equipment and safety

Billing & payments

Community Heating Projects

Payments

Community Heating Projects – Charges

Regulatory information

Regulatory information

Our standards and your rights
Energy legal and regulatory information

Payments

We’ve made some changes to your Direct Debit – you don’t need to do anything

Legal

Legal

The partnership between M&S and SSE has ended
Changes to your SSE terms and conditions

Broadband

Get help with your phone and broadband service, as well as how to switch to us.

Products & services

Billing & payments

Payments

Paying your SSE Phone and Broadband bill with Direct Debit
We’ve made some changes to your Direct Debit – you don’t need to do anything

Price changes

January 2017 - Changes to names for Care Levels for all phone packages from 1 February 2017
July 2015 Talk and broadband prices updates
December 2016 - Important information on price changes effective from 1 February 2017.
December 2016 Talk and Broadband price updates
July 2014 Talk and broadband prices updates
January 2015 Talk and broadband prices updates
December 2014 Talk and broadband prices updates
October 2014 Talk and broadband prices updates
March 2014 Talk and broadband prices updates
Phone and broadband price updates and important information
December 2015 Talk and broadband prices updates - Contract 13
December 2015 Talk and broadband prices updates - Contract 12
February 2016 Talk and broadband price updates
December 2015 Talk and broadband prices updates - Non-fixed Term Tariff Customers
October 2018 Talk price updates

Complaints

Complaints

Making a complaint about your phone or broadband service

Moving home

Moving home

Moving phone and broadband to a new home

Guides & advice

Broadband information

Connecting to Wi-Fi with a USB Wireless Adaptor
Wi-Fi boosters – how to improve or extend your internet signal
Connecting to our broadband service
Understanding wireless routers and IP addresses
What is fibre optic broadband?
Fibre broadband availability and installation in my area
Broadband help
Help with broadband and phone
Your guide to ADSL broadband

Broadband speeds

Broadband connections – fibre optic and ADSL broadband
Help and advice for improving broadband speed
Using Ethernet or extension cables with your broadband
ADSL broadband speed
Your internet connection: broadband speeds explained

Connecting your broadband router

Phone and broadband filters and splitters explained
Help and support to set up and connect to your router
Understanding master phone sockets

Staying safe online

Internet security: useful advice to stay safe online
Understanding broadband: router set-up, security and filters
Phishing and spam emails
Internet security – stay safe online with parental controls
Router security and wireless passwords
Internet security with antivirus software and firewalls

Extra help

Phone and broadband accessibility services

Contracts

Broadband information

Fixed-term phone and broadband contracts
Broadband contract information

Phone

Troubleshooting

Help with voicemail, nuisance calls, faults, and phone sockets
Phone faults
How to block and report nuisance calls

Phone information

A guide to your phone call features
Phone service charges

Moving home

Moving phone and broadband to a new home

Regulatory information

Phone legal and regulatory information

Regulatory information

Regulatory information

Phone and broadband: contract information, usage policy and accessibility
Broadband legal and regulatory information