Emergency help
In an emergency
Getting in touch
Emergency phone numbers
Power cuts
Safety advice
Carbon monoxide safety
Carbon dioxide safety - what you need to know
Electrical safety advice
Gas safety advice – leaks, checks and alarms
Gas leaks: what to do and who to contact
Gas safety checks and appliance servicing
Energy
You'll find plenty of help below to answer any questions you might have when choosing a tariff, seeing how much you use and keeping your costs down.
Products & services
Products & services
Billing & payments
Bills
Calorific Value Refund
Costs that make up your gas and electricity bills
Getting your bill if you're blind or have sight loss
Removing your standing charge
What happens if you can't pay your bill
Your energy bill explained
Estimated bills
Gas and electricity supply numbers – MPAN and MPRN
Payments
We’ve made some changes to your Direct Debit – you don’t need to do anything
Paying your gas and electricity bill online
Paying by Direct Debit
History about unclaimed credits
Trouble paying your bill
How to pay your energy bill
Extra help paying your bills
Getting a refund
Price changes
We’re changing prices for Energy Assist Tariff customers
We’re changing prices for our Standard and Energy Assist tariffs customers
Your price change questions answered
Feed-in tariffs
How to apply for a Feed-In Tariff
Feed-In Tariffs
Submitting your Feed-In Tariff meter reading
Government incentives and assistance
Winter Fuel Payment: eligibility and claims
Cold Weather Payment: checking if you're entitled
Complaints
Complaints
Our policy on cold calling
Making a complaint about your Feed-In Tariff
Making a complaint
Meters
Meter readings
How to read your gas or electricity meter
Submitting your gas or electricity meter readings
Meter troubleshooting
What to do if your electricity meter is leaking
Faulty or broken gas and electricity meters
Energy theft – make sure you report it
Meter guides
All electric tariffs: One meter with two rates
Meter relocation – moving your gas or electricity meter
Off-Peak tariffs
Total Heating with Total Control and other two meter tariffs
Electric heating - three rate tariffs
Total Living Control
Your new connection made simple
Types of meter
Gas and electricity meter help and advice
When is Daylight Saving Time in the UK (or British Summer Time)?
Economy 10
Restricted Hours tariffs
Smart meters
Your Smart Energy Monitor: further guidance
Help and advice with your Smart Energy Tracker
Benefits of an SSE online smart meter account
Smart meters - all you need to know
Making the most of your new smart meter
Installing a smart meter
Your smart meter and Smart Energy Tracker
Smart meter readings
Introduction to the Smart Energy Monitor
Getting a smart meter
Smart meter legal and regulatory information
Pay As You Go meters
We’re changing prices for Pay As You Go customers
Using emergency credit on Pay As You Go meters
Avoiding Pay As You Go key fraud
Switching supplier with a debt on your Pay As You Go meter
Lost Pay As You Go (pre-payment) key or card
Getting a Pay As You Go meter
What to do if your Pay As You Go meter isn't working
Topping up your Pay As You Go meter
Removing a Pay As You Go meter
Pay as You Go meters
How we work out your Pay As You Go gas costs
Smart Pay As You Go meters
Smart Pay As You Go (PAYG) meters
How to top-up your smart Pay As You Go meter
Using a top-up code with your Pay As You Go smart meter
What to do if you lose your smart Pay As You Go card
How to use emergency credit on a smart Pay As You Go meter
Moving home
Moving home
Moving your gas and electricity to a new home
About your gas and electricity supplier
Guide to switching
Switching your gas and electricity supplier to SSE
Safety and emergencies
Safety advice
Carbon monoxide safety
Carbon dioxide safety - what you need to know
Electrical safety advice
Gas safety advice – leaks, checks and alarms
Gas leaks: what to do and who to contact
Gas safety certificates and laws explained
Gas safety checks and appliance servicing
Energy efficiency
Energy saving guides
Greenwatt Way project
Insulating your hot water tank
Smart home
Annual Energy Review
Loft insulation
Cavity wall insulation
Energy efficient home appliances: energy saving tips
Lighting and efficiency: energy saving light bulbs
How to make a draught excluder
Discounts on energy-efficient installations
Draught proofing and exclusion
Energy saving at home
Energy efficiency and saving advice
Boiler efficiency - understanding condensing boilers
Government incentives and assistance
Green Deal legal and regulatory information
Green Deal
Electric heating
Guide to switching
Switching supplier for all-electric tariffs
Meter guides
All electric tariffs: One meter with two rates
Off-Peak tariffs
Total Heating with Total Control and other two meter tariffs
Electric heating - three rate tariffs
Total Living Control
Electric tariffs and heating
When is Daylight Saving Time in the UK (or British Summer Time)?
Economy 10
Restricted Hours tariffs
Storage heaters
Community heating
Maintenance
Community Heating Projects – Equipment and safety
Billing & payments
Payments
Community Heating Projects – Charges
Regulatory information
Regulatory information
Our standards and your rights
Energy legal and regulatory information
Payments
We’ve made some changes to your Direct Debit – you don’t need to do anything
Legal
Legal
The partnership between M&S and SSE has ended
Changes to your SSE terms and conditions
Broadband
Get help with your phone and broadband service, as well as how to switch to us.
Products & services
Billing & payments
Payments
Paying your SSE Phone and Broadband bill with Direct Debit
We’ve made some changes to your Direct Debit – you don’t need to do anything
Price changes
January 2017 - Changes to names for Care Levels for all phone packages from 1 February 2017
July 2015 Talk and broadband prices updates
December 2016 - Important information on price changes effective from 1 February 2017.
December 2016 Talk and Broadband price updates
July 2014 Talk and broadband prices updates
January 2015 Talk and broadband prices updates
December 2014 Talk and broadband prices updates
October 2014 Talk and broadband prices updates
March 2014 Talk and broadband prices updates
Phone and broadband price updates and important information
December 2015 Talk and broadband prices updates - Contract 13
December 2015 Talk and broadband prices updates - Contract 12
February 2016 Talk and broadband price updates
December 2015 Talk and broadband prices updates - Non-fixed Term Tariff Customers
October 2018 Talk price updates
Complaints
Complaints
Making a complaint about your phone or broadband service
Moving home
Moving home
Moving phone and broadband to a new home
Guides & advice
Broadband information
Connecting to Wi-Fi with a USB Wireless Adaptor
Wi-Fi boosters – how to improve or extend your internet signal
Connecting to our broadband service
Understanding wireless routers and IP addresses
What is fibre optic broadband?
Fibre broadband availability and installation in my area
Broadband help
Help with broadband and phone
Your guide to ADSL broadband
Broadband speeds
Broadband connections – fibre optic and ADSL broadband
Help and advice for improving broadband speed
Using Ethernet or extension cables with your broadband
ADSL broadband speed
Your internet connection: broadband speeds explained
Connecting your broadband router
Phone and broadband filters and splitters explained
Help and support to set up and connect to your router
Understanding master phone sockets
Staying safe online
Internet security: useful advice to stay safe online
Understanding broadband: router set-up, security and filters
Phishing and spam emails
Internet security – stay safe online with parental controls
Router security and wireless passwords
Internet security with antivirus software and firewalls
Extra help
Phone and broadband accessibility services
Contracts
Broadband information
Fixed-term phone and broadband contracts
Broadband contract information
Phone
Troubleshooting
Help with voicemail, nuisance calls, faults, and phone sockets
Phone faults
How to block and report nuisance calls
Phone information
A guide to your phone call features
Phone service charges
Moving home
Moving phone and broadband to a new home
Regulatory information
Phone legal and regulatory information
Regulatory information
Regulatory information
Phone and broadband: contract information, usage policy and accessibility
Broadband legal and regulatory information
Boilers & heating
Products & services
Products & services
Additional boiler and heating services
Emergency boiler repair
FREE boiler repair for our customers
SSE Boiler & Heating Cover
Boiler servicing for landlords
Landlord Boiler and Heating
Boiler and central heating installation
Boiler service and check‑up
Protect your boiler this winter
Enjoy smarter heating with a tado° Smart Thermostat
About SSE boiler, heating and electrical wiring cover
Boiler advice
Our range of boilers
Our boiler installation service
Billing & payments
Payments
Looking at ways to pay your SSE Home Services bills
Complaints
Complaints
Complaining about Home Services
Guides & advice
Boiler advice
Our range of boilers
Booking a boiler engineer to fix a breakdown
Our boiler installation service
Moving home
Moving home
Moving your boiler cover to a new home
Regulatory information
Regulatory information
Your Account
Online billing
Bills
Payments
Viewing and paying bills online
Help with our website
Registering for an online account
Making changes to your online account
Changing and resetting your password
Moving home
Moving home
Moving home checklist – things to do when you move
Moving your energy, broadband and boiler cover to a new home
Billing & payments
Bills
Calorific Value Refund
Bereavement support
Using an online bill as proof of address
Changing the name on your bill
Regulatory information
Regulatory information
Accessibility
Billing & payments
Government incentives and assistance
Winter Fuel Payment: eligibility and claims
Cold Weather Payment: checking if you're entitled
Extra help from the Warm Home Discount
Guides & advice
Extra help
SSE Phone and Broadband vulnerable customer policy
Safer and easier home visits
Priority Services Register
Electrical medical equipment and power cuts
Accessibility
Priority Assistance Fund
Keeping warm
Getting in touch
SignVideo service for BSL customers
Getting in touch if you're deaf or have hearing loss
Help with our website
Energy efficiency
Getting in touch
About us
Sponsorship
Sport
Daisy and Eni
The SSE Women's FA Cup
Golf sponsorship
Dads and Daughters
The SSE Scottish Women's Cup
Kelly and Bernard
SSE, the energy behind women's football
Daisy's future
Daisy's story
Venues
The SSE Arena, Wembley
The SSE Hydro
Charity
Sponsorship
SSE and the community
SSE and the community
SSE and you
SSE and you
SSE Reward
Treating Customers Fairly
Our Customer Charter
Careers with SSE
Making a difference
About us
Education
Education
Educational visits
Resources for parents and teachers
SSE Education
Legal
Legal
The partnership between M&S and SSE has ended
Terms of use
Who we are
Privacy Notice
Cookies policy
Products & services
Products & services
Water
Products & services
Products & services
Billing & payments
Bills
Understanding your water bill
Our standards and charges for water (retail)
Payments
Guides & advice
Plumbing
Blocked sinks and the best ways to clear them
Frozen pipes - how to avoid it and how to thaw them
Water leaks, burst pipes and other plumbing emergencies
Understanding water systems, drains, pipes and sewers
How to unblock drains with rods
Water advice
Getting a water and drainage search (CON29DW)
Water supply help
Water saving advice
Water quality
Meters
Meter readings
Moving home
Moving home
Regulatory information
Regulatory information
SSE Water Ltd – New applications under the Water Industry Act 1991
SSE Water Ltd – Charging Arrangements for Developers in England
Water legal and regulatory information
Our wholesale charges
Our water supply areas
Adoption of Assets
Water Resource Management Plan