Emergency help
In an emergency
Getting in touch
Emergency phone numbers
Power cuts
Safety advice
Gas leaks: what to do and who to contact
Electrical safety advice
Carbon dioxide safety - what you need to know
Carbon monoxide safety
Gas safety advice – leaks, checks and alarms
Gas safety checks and appliance servicing
Energy
You'll find plenty of help below to answer any questions you might have when choosing a tariff, seeing how much you use and keeping your costs down.
Products & services
Products & services
Save 5% on your energy with our great value Bundles
Gas and electricity tariffs
Billing & payments
Bills
An update to your Standard Moneysavers tariff
Estimated bills
Getting your bill if you're blind or have sight loss
What happens if you can't pay your bill
Costs that make up your gas and electricity bills
Your energy bill explained
Gas and electricity supply numbers – MPAN and MPRN
Where to find your account number
Removing your standing charge
Payments
History about unclaimed credits
Understanding why your Direct Debit payments have changed
Paying your gas and electricity bill online
Getting a refund
How to pay your energy bill
Extra help paying your bills
Trouble paying your bill
Setting up and changing a Direct Debit
Price changes
Your price change questions answered
Changes to our Standard and Pay As You Go (prepayment) tariff prices
Feed-in tariffs
How to apply for a Feed-In Tariff
Feed-In Tariffs (FIT) scheme: Get paid for generating your own electricity
Submitting your Feed-In Tariff meter reading
Government incentives and assistance
Cold Weather Payment: checking if you're entitled
Winter Fuel Payment: eligibility and claims
Complaints
Complaints
Making a complaint about your Feed-In Tariff
Making an energy complaint
Meters
Meter readings
How to read your gas or electricity meter
Submitting your SSE gas or electricity meter readings
Meter troubleshooting
Energy theft – make sure you report it
What to do if your electricity meter is leaking
Faulty or broken gas and electricity meters
Meter guides
Restricted Hours tariffs
Total Living Control
Electric heating - three rate tariffs
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
All electric tariffs: One meter with two rates
Your new connection made simple
When is Daylight Saving Time in the UK (or British Summer Time)?
Meter relocation – moving your gas or electricity meter
Gas and electricity meter help and advice
Types of meter
Economy 10
Smart meters
Benefits of an SSE online smart meter account
In-Home Display: keeping an eye on smart meters
Smart meter readings
Your Smart Energy Monitor
Your Smart Energy Tracker
Need help with your smart meter?
Smart meter legal and regulatory information
7 myths about smart meters
How we install your smart meter
Smart meters - all you need to know
Pay As You Go meters
Removing a Pay As You Go meter
Lost Pay As You Go (pre-payment) key or card
Switching supplier with a debt on your Pay As You Go meter
What to do if your Pay As You Go meter isn't working
Topping up your Pay As You Go meter
Using emergency credit on Pay As You Go meters
Pay As You Go gas and electricity meters
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Getting a Pay As You Go meter
Smart Pay As You Go meters
How to use emergency credit on a smart Pay As You Go meter
In-Home Display: keeping an eye on smart meters
What to do if you lose your smart Pay As You Go card
How to top up your smart Pay As You Go meter
Smart Pay As You Go (PAYG) meters
Moving home
Moving home
Getting an Energy Performance Certificate (EPC) for your home
Who is my gas and electricity supplier?
Landlords and letting agents: advice on home moves
Moving your gas and electricity to a new home
Guide to switching
Switching your gas and electricity supplier to SSE
Safety and emergencies
Safety advice
Gas leaks: what to do and who to contact
Electrical safety advice
Carbon dioxide safety - what you need to know
Carbon monoxide safety
Gas safety advice – leaks, checks and alarms
Gas safety checks and appliance servicing
Gas safety certificates and laws explained
Energy efficiency
Energy saving guides
Lighting and efficiency: energy saving light bulbs
Annual Energy Review
Insulating your hot water tank
Discounts on energy-efficient installations
Draught proofing and exclusion
How to make a draught excluder
Getting an Energy Performance Certificate (EPC) for your home
Energy efficient home appliances: energy saving tips
Advice to help you at home
How to insulate your loft and save on heating
Cavity wall insulation – insulate your walls and save on heating
Solid wall insulation – insulate your walls, cut your heating bills
Energy efficiency and saving advice
Boiler efficiency - understanding condensing boilers
Energy saving at home
Smart home
Government incentives and assistance
Green Deal
Green Deal legal and regulatory information
Electric heating
Guide to switching
Switching supplier for all-electric tariffs
Meter guides
Restricted Hours tariffs
Total Living Control
Electric heating - three rate tariffs
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
All electric tariffs: One meter with two rates
Electric tariffs and heating
When is Daylight Saving Time in the UK (or British Summer Time)?
Storage heaters
Economy 10
Regulatory information
Regulatory information
Our standards and your rights
Energy legal and regulatory information
Legal
Legal
Broadband
Get help with your phone and broadband service, as well as how to switch to us.
Products & services
Billing & payments
Bills
Where to find your account number
Payments
Paying your SSE Phone and Broadband bill with Direct Debit
Price changes
February 2016 Talk and broadband price updates
March 2014 Talk and broadband prices updates
October 2014 Talk and broadband prices updates
July 2014 Talk and broadband prices updates
July 2015 Talk and broadband prices updates
January 2017 - Changes to names for Care Levels for all phone packages from 1 February 2017
December 2015 Talk and broadband prices updates - Contract 12
December 2015 Talk and broadband prices updates - Contract 13
December 2015 Talk and broadband prices updates - Non-fixed Term Tariff Customers
15 May – International calls price update
Phone and broadband price updates and important information
Complaints
Complaints
Making a complaint about your phone or broadband service
Moving home
Moving home
Moving phone and broadband to a new home
Guides & advice
Broadband information
Wi-Fi boosters – how to improve or extend your internet signal
Connecting to Wi-Fi with a USB Wireless Adaptor
Understanding wireless routers and IP addresses
Your guide to ADSL broadband
What is fibre broadband?
Connecting to our broadband service
Fibre broadband availability
Help with broadband and phone
Broadband help
Broadband speeds
Help and advice for improving broadband speed
Your internet connection: broadband speeds explained
Using Ethernet or extension cables with your broadband
Broadband connections – fibre optic and ADSL broadband
ADSL broadband speed
Advice to help you at home
Connecting your broadband router
Understanding master phone sockets
Help and support to set up and connect to your router
Phone and broadband filters and splitters explained
Staying safe online
Router security and wireless passwords
Phishing and spam emails
Understanding broadband: router set-up, security and filters
How to use Netintelligence parental controls to stay safe online
Internet security with antivirus software and firewalls
Internet security: useful advice to stay safe online
Advice to help you at home
Extra help
Phone and broadband accessibility services
Contracts
Broadband information
Fixed-term phone and broadband contracts
Broadband contract information
Phone
Troubleshooting
How to block and report nuisance calls
Help with voicemail, nuisance calls, faults, and phone sockets
Phone faults: What to check and how to contact us
Phone information
A guide to your phone call features
Moving home
Moving phone and broadband to a new home
Regulatory information
Phone legal and regulatory information
Regulatory information
Regulatory information
Broadband acceptable use policy
Phone and broadband: contract information, usage policy and accessibility
Broadband legal and regulatory information
Boilers & heating
Products & services
Products & services
Enjoy smarter heating with a tado° Smart Thermostat
FREE boiler repair for our customers
Landlord Boiler and Heating
About SSE boiler, heating and electrical wiring cover
Boiler servicing for landlords
Boiler service and check‑up
Emergency boiler repair
Boiler and central heating installation
Additional boiler and heating services
Save 5% on your energy with our great value Bundles
Boilers & Heating
Billing & payments
Payments
Looking at ways to pay your SSE Home Services bills
Complaints
Complaints
Complaining about Home Services
Guides & advice
Boiler advice
Booking a boiler engineer to fix a breakdown
Moving home
Moving home
Moving your boiler cover to a new home
Regulatory information
Regulatory information
Your Account
Online billing
Bills
Payments
Viewing and paying bills online
Help with our website
Changing and resetting your password
Making changes to your online account
Registering for an online account
Moving home
Moving home
Moving your energy, broadband and boiler cover to a new home
Moving home checklist – things to do when you move
Billing & payments
Bills
Using an online bill as proof of address
Bereavement support
Changing the name on your bill
Where to find your account number
Leaving SSE Energy
Regulatory information
Regulatory information
Accessibility
Billing & payments
Government incentives and assistance
Cold Weather Payment: checking if you're entitled
Winter Fuel Payment: eligibility and claims
Extra help from the Warm Home Discount
Guides & advice
Extra help
Keeping warm
SSE Phone and Broadband vulnerable customer policy
Safer and easier home visits
Electrical medical equipment and power cuts
Accessibility
Priority Services Register
Getting in touch
SignVideo service for BSL customers
Getting in touch if you're deaf or have hearing loss
Help with our website
Energy efficiency
Getting in touch
About us
Sponsorship
Venues
The SSE Arena, Wembley
The SSE Hydro
Sponsorship
SSE and you
SSE and you
SSE Reward
Our Customer Charter
Treating Customers Fairly
About us
Careers
Award-winning customer service
Legal
Legal
Who we are
Privacy Notice and Local Storage Policy
Terms of use
Cookies policy
Privacy Notice