Emergency help
In an emergency
Getting in touch
Emergency phone numbers
Power cuts
Safety advice
Gas safety checks and appliance servicing
Gas leaks: what to do and who to contact
Gas safety advice – leaks, checks and alarms
Electrical safety advice
Carbon dioxide safety - what you need to know
Carbon monoxide safety
Energy
You'll find plenty of help below to answer any questions you might have when choosing a tariff, seeing how much you use and keeping your costs down.
Products & services
Products & services
Billing & payments
Bills
Estimated bills
Your energy bill explained
Getting your bill if you're blind or have sight loss
Costs that make up your gas and electricity bills
Calorific Value Refund
Removing your standing charge
What happens if you can't pay your bill
Gas and electricity supply numbers – MPAN and MPRN
Payments
Extra help paying your bills
History about unclaimed credits
Trouble paying your bill
Paying your gas and electricity bill online
Paying by Direct Debit
We’ve made some changes to your Direct Debit – you don’t need to do anything
How to pay your energy bill
Getting a refund
Price changes
Changes to our Standard, Pay As You Go (prepayment) and Energy Assist tariff prices
Your price change questions answered
Feed-in tariffs
How to apply for a Feed-In Tariff
Submitting your Feed-In Tariff meter reading
Feed-In Tariffs (FIT) scheme: Get paid for generating your own electricity
Government incentives and assistance
Cold Weather Payment: checking if you're entitled
Winter Fuel Payment: eligibility and claims
Complaints
Complaints
Making a complaint about your Feed-In Tariff
Our policy on cold calling
Making a complaint
Meters
Meter readings
Submitting your SSE gas or electricity meter readings
How to read your gas or electricity meter
Meter troubleshooting
Energy theft – make sure you report it
Faulty or broken gas and electricity meters
What to do if your electricity meter is leaking
Meter guides
Restricted Hours tariffs
Economy 10
When is Daylight Saving Time in the UK (or British Summer Time)?
Types of meter
Total Living Control
Electric heating - three rate tariffs
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
Meter relocation – moving your gas or electricity meter
All electric tariffs: One meter with two rates
Your new connection made simple
Gas and electricity meter help and advice
Smart meters
Introduction to the Smart Energy Monitor
Smart meter legal and regulatory information
Your smart meter and Smart Energy Tracker
Benefits of an SSE online smart meter account
Your Smart Energy Monitor: further guidance
Help and advice with your Smart Energy Tracker
Making the most of your new smart meter
Smart meter readings
How to use your In-Home Display
Installing a smart meter
Smart meters - all you need to know
Pay As You Go meters
What to do if your Pay As You Go meter isn't working
Topping up your Pay As You Go meter
Removing a Pay As You Go meter
Pay as You Go meters
Switching supplier with a debt on your Pay As You Go meter
Using emergency credit on Pay As You Go meters
Lost Pay As You Go (pre-payment) key or card
How we work out your Pay As You Go gas costs
Avoiding Pay As You Go key fraud
Getting a Pay As You Go meter
Smart Pay As You Go meters
How to top-up your smart Pay As You Go meter
Using a top-up code with your Pay As You Go smart meter
How to use emergency credit on a smart Pay As You Go meter
What to do if you lose your smart Pay As You Go card
Smart Pay As You Go (PAYG) meters
How to use your In-Home Display
Moving home
Moving home
Getting an Energy Performance Certificate (EPC) for your home
Moving your gas and electricity to a new home
Who is my gas and electricity supplier?
Guide to switching
Switching your gas and electricity supplier to SSE
Safety and emergencies
Safety advice
Gas safety checks and appliance servicing
Gas safety certificates and laws explained
Gas leaks: what to do and who to contact
Gas safety advice – leaks, checks and alarms
Electrical safety advice
Carbon dioxide safety - what you need to know
Carbon monoxide safety
Energy efficiency
Energy saving guides
Boiler efficiency - understanding condensing boilers
Lighting and efficiency: energy saving light bulbs
Annual Energy Review
Insulating your hot water tank
Greenwatt Way project
Energy efficient home appliances: energy saving tips
Discounts on energy-efficient installations
Draught proofing and exclusion
How to make a draught excluder
Smart home
Getting an Energy Performance Certificate (EPC) for your home
Solid wall insulation – insulate your walls, cut your heating bills
How to insulate your loft and save on heating
Cavity wall insulation – insulate your walls and save on heating
Energy efficiency and saving advice
Energy saving at home
Government incentives and assistance
Green Deal
Green Deal legal and regulatory information
Electric heating
Guide to switching
Switching supplier for all-electric tariffs
Meter guides
Restricted Hours tariffs
Storage heaters
Economy 10
When is Daylight Saving Time in the UK (or British Summer Time)?
Electric tariffs and heating
Total Living Control
Electric heating - three rate tariffs
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
All electric tariffs: One meter with two rates
Community heating
Maintenance
Community Heating Projects – Equipment and safety
Billing & payments
Payments
Community Heating Projects – Charges
Regulatory information
Regulatory information
Our standards and your rights
Energy legal and regulatory information
Payments
We’ve made some changes to your Direct Debit – you don’t need to do anything
Legal
Legal
The partnership between M&S and SSE has ended
Changes to your SSE terms and conditions
Broadband
Get help with your phone and broadband service, as well as how to switch to us.
Products & services
Billing & payments
Payments
Paying your SSE Phone and Broadband bill with Direct Debit
We’ve made some changes to your Direct Debit – you don’t need to do anything
Price changes
October 2018 Talk price updates
February 2016 Talk and broadband price updates
March 2014 Talk and broadband prices updates
October 2014 Talk and broadband prices updates
December 2014 Talk and broadband prices updates
January 2015 Talk and broadband prices updates
July 2014 Talk and broadband prices updates
December 2016 Talk and Broadband price updates
December 2016 - Important information on price changes effective from 1 February 2017.
July 2015 Talk and broadband prices updates
January 2017 - Changes to names for Care Levels for all phone packages from 1 February 2017
December 2015 Talk and broadband prices updates - Contract 12
December 2015 Talk and broadband prices updates - Contract 13
December 2015 Talk and broadband prices updates - Non-fixed Term Tariff Customers
15 May – International calls price update
Phone and broadband price updates and important information
Complaints
Complaints
Making a complaint about your phone or broadband service
Moving home
Moving home
Moving phone and broadband to a new home
Guides & advice
Broadband information
Wi-Fi boosters – how to improve or extend your internet signal
Connecting to Wi-Fi with a USB Wireless Adaptor
Understanding wireless routers and IP addresses
Help with broadband and phone
Broadband help
Your guide to ADSL broadband
Fibre broadband availability
What is fibre broadband?
Connecting to our broadband service
Broadband speeds
Help and advice for improving broadband speed
Your internet connection: broadband speeds explained
Using Ethernet or extension cables with your broadband
Broadband connections – fibre optic and ADSL broadband
ADSL broadband speed
Connecting your broadband router
Understanding master phone sockets
Help and support to set up and connect to your router
Phone and broadband filters and splitters explained
Staying safe online
Router security and wireless passwords
Internet security – stay safe online with parental controls
Internet security: useful advice to stay safe online
Phishing and spam emails
Internet security with antivirus software and firewalls
Understanding broadband: router set-up, security and filters
Extra help
Phone and broadband accessibility services
Contracts
Broadband information
Fixed-term phone and broadband contracts
Broadband contract information
Phone
Troubleshooting
How to block and report nuisance calls
Help with voicemail, nuisance calls, faults, and phone sockets
Phone faults
Phone information
Phone service charges
A guide to your phone call features
Moving home
Moving phone and broadband to a new home
Regulatory information
Phone legal and regulatory information
Regulatory information
Regulatory information
Phone and broadband: contract information, usage policy and accessibility
Broadband legal and regulatory information
Boilers & heating
Products & services
Products & services
About SSE boiler, heating and electrical wiring cover
Additional boiler and heating services
SSE Boiler & Heating Cover
Enjoy smarter heating with a tado° Smart Thermostat
Boiler service and check‑up
Emergency boiler repair
Boiler servicing for landlords
Landlord Boiler and Heating
Boiler and central heating installation
Boilers & Heating
FREE boiler repair for our customers
Boiler advice
Our boiler installation service
Our range of boilers
Billing & payments
Payments
Looking at ways to pay your SSE Home Services bills
Complaints
Complaints
Complaining about Home Services
Guides & advice
Boiler advice
Our boiler installation service
Booking a boiler engineer to fix a breakdown
Our range of boilers
Moving home
Moving home
Moving your boiler cover to a new home
Regulatory information
Regulatory information
Your Account
Online billing
Bills
Payments
Viewing and paying bills online
Help with our website
Changing and resetting your password
Making changes to your online account
Registering for an online account
Moving home
Moving home
Moving your energy, broadband and boiler cover to a new home
Moving home checklist – things to do when you move
Billing & payments
Bills
Changing the name on your bill
Using an online bill as proof of address
Bereavement support
Calorific Value Refund
Regulatory information
Regulatory information
Accessibility
Billing & payments
Government incentives and assistance
Cold Weather Payment: checking if you're entitled
Winter Fuel Payment: eligibility and claims
The Warm Home Discount Scheme is now closed for applications
Guides & advice
Extra help
Keeping warm
Priority Assistance Fund
Electrical medical equipment and power cuts
Priority Services Register
Accessibility
Safer and easier home visits
SSE Phone and Broadband vulnerable customer policy
Getting in touch
Getting in touch if you're deaf or have hearing loss
SignVideo service for BSL customers
Help with our website
Energy efficiency
Getting in touch
About us
Sponsorship
Sport
The SSE Scottish Women's Cup
SSE and Scottish FA Girls’ Soccer Centres
Venues
The SSE Hydro
The SSE Arena, Wembley
Sponsorship
SSE and the community
SSE and the community
SSE and you
SSE and you
About us
Making a difference
Careers with SSE
Our Customer Charter
SSE Reward
Treating Customers Fairly
Education
Education
Educational visits
Resources for parents and teachers
Legal
Legal
Who we are
Terms of use
The partnership between M&S and SSE has ended
Privacy Notice
Cookies policy