Emergency help
In an emergency
Getting in touch
Power cuts
Emergency phone numbers
Safety advice
Gas safety checks and appliance servicing
Gas safety advice – leaks, checks and alarms
Carbon dioxide safety - what you need to know
Electrical safety advice
Carbon monoxide safety
Gas leaks: what to do and who to contact
Energy
You'll find plenty of help below to answer any questions you might have when choosing a tariff, seeing how much you use and keeping your costs down.
Products & services
Products & services
Gas and electricity tariffs
We're refreshing our Bundles
Go Green with our energy tariffs
Get rewarded with SSE AddOns
Your questions about the energy market answered
Billing & payments
Bills
Removing your standing charge
Where to find your account number
Gas and electricity supply numbers – MPAN and MPRN
Your energy bill explained
Costs that make up your gas and electricity bills
Getting your bill if you're blind or have sight loss
What happens if you can't pay your bill
An update to your Standard Moneysavers tariff
Estimated bills
Your questions about the energy market answered
Payments
How to pay your energy bill
Trouble paying your bill
Extra help paying your bills
History about unclaimed credits
Paying your gas and electricity bill online
Setting up and changing a Direct Debit
Understanding why your Direct Debit payments have changed
Getting a refund
Your questions about the energy market answered
Credit checks
Price changes
Price cap changes: supporting our customers
Feed-in tariffs
Submitting your Feed-In Tariff meter reading
How to apply for a Feed-In Tariff
Feed-In Tariffs (FIT) scheme: Get paid for generating your own electricity
Government incentives and assistance
Winter Fuel Payment: eligibility and claims
Cold Weather Payment: checking if you're entitled
Complaints
Complaints
Making an energy complaint
Making a complaint about your Feed-In Tariff
Meters
Meter readings
How to read your gas or electricity meter
Submitting your SSE gas or electricity meter readings
Smart meter problems and how to solve them
Submitting your SSE gas or electricity meter readings
Submitting your SSE gas or electricity meter readings
Meter troubleshooting
Faulty or broken gas and electricity meters
What to do if your electricity meter is leaking
Energy theft – make sure you report it
Smart meter problems and how to solve them
Meter guides
Meter relocation – moving your gas or electricity meter
Your new connection made simple
Gas and electricity meter help and advice
When is Daylight Saving Time in the UK (or British Summer Time)?
All electric tariffs: One meter with two rates
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
Restricted Hours tariffs
Electric heating - three rate tariffs
Total Living Control
Types of meter
Economy 10
Smart meters
7 myths about smart meters
Smart meter legal and regulatory information
Need help with your smart meter?
Your Smart Energy Monitor
Your Smart Energy Tracker
Smart meter readings
Benefits of an SSE online smart meter account
Smart meters make your bills more accurate
How we install your smart meter
In-Home Display: keeping an eye on smart meters
Smart meter problems and how to solve them
The easy way to top up your smart meter
Installing a smart meter in a rented property
Do smart meters save you money?
Pay As You Go meters
form_pay-as-you-go
Getting a Pay As You Go meter
Using emergency credit on Pay As You Go meters
What to do if your Pay As You Go meter isn't working
Switching supplier with a debt on your Pay As You Go meter
Lost Pay As You Go (pre-payment) key or card
Removing a Pay As You Go meter
Topping up your Pay As You Go meter
Pay As You Go gas and electricity meters
The easy way to top up your smart meter
Smart Pay As You Go meters
How to use emergency credit on a smart Pay As You Go meter
How to top up your smart Pay As You Go meter
In-Home Display: keeping an eye on smart meters
What to do if you lose your smart Pay As You Go card
Smart Pay As You Go (Prepayment) meters
Smart meter problems and how to solve them
Moving home
Moving home
Moving your gas and electricity to a new home
Landlords and letting agents: advice on home moves
Who is my gas and electricity supplier?
Getting an Energy Performance Certificate (EPC) for your home
Guide to switching
Switching your gas and electricity supplier to SSE
Safety and emergencies
Safety advice
Gas safety certificates and laws explained
Gas safety checks and appliance servicing
Gas safety advice – leaks, checks and alarms
Carbon dioxide safety - what you need to know
Electrical safety advice
Carbon monoxide safety
Gas leaks: what to do and who to contact
Energy efficiency
Energy saving guides
Advice to help you at home
Boiler efficiency - understanding condensing boilers
Solid wall insulation – insulate your walls, cut your heating bills
Cavity wall insulation – insulate your walls and save on heating
How to insulate your loft and save on heating
Getting an Energy Performance Certificate (EPC) for your home
How to make a draught excluder
Draught proofing and exclusion
Discounts on energy-efficient installations
Insulating your hot water tank
Annual Energy Review
Lighting and efficiency: energy saving light bulbs
Energy saving at home
Energy efficiency and saving advice
About renewable energy
Energy efficiency at home
Government incentives and assistance
Green Deal legal and regulatory information
Green Deal
Electric heating
Guide to switching
Switching supplier for all-electric tariffs
Radio Teleswitching Service
Meter guides
Storage heaters
When is Daylight Saving Time in the UK (or British Summer Time)?
Smart Time of use Tariffs
All electric tariffs: One meter with two rates
Total Heating with Total Control and other two meter tariffs
Off-Peak tariffs
Electric tariffs and heating
Restricted Hours tariffs
Electric heating - three rate tariffs
Total Living Control
Radio Teleswitching Service
Economy 10
Regulatory information
Regulatory information
Our standards and your rights
Energy legal and regulatory information
Legal
Legal
Broadband
Get help with your phone and broadband service, as well as how to switch to us.
Products & services
Billing & payments
Bills
Where to find your account number
Payments
Paying your SSE Phone and Broadband bill with Direct Debit
Credit checks
Price changes
Phone and broadband price updates and important information
15 May – International calls price update
December 2015 Talk and broadband prices updates - Contract 13
December 2015 Talk and broadband prices updates - Non-fixed Term Tariff Customers
December 2015 Talk and broadband prices updates - Contract 12
March 2014 Talk and broadband prices updates
July 2015 Talk and broadband prices updates
January 2017 - Changes to names for Care Levels for all phone packages from 1 February 2017
July 2014 Talk and broadband prices updates
February 2016 Talk and broadband price updates
October 2014 Talk and broadband prices updates
Complaints
Complaints
Making a complaint about your phone or broadband service
Moving home
Moving home
Moving phone and broadband to a new home
Guides & advice
Broadband information
Fibre broadband availability
Broadband help
Help with broadband and phone
Connecting to our broadband service
What is fibre broadband?
Your guide to ADSL broadband
Understanding wireless routers and IP addresses
Connecting to Wi-Fi with a USB Wireless Adaptor
Wi-Fi boosters – how to improve or extend your internet signal
Broadband speeds
Advice to help you at home
ADSL broadband speed
Broadband connections – fibre optic and ADSL broadband
Using Ethernet or extension cables with your broadband
Your internet connection: broadband speeds explained
Help and advice for improving broadband speed
Connecting your broadband router
Phone and broadband filters and splitters explained
Understanding master phone sockets
Help and support to set up and connect to your router
Staying safe online
Advice to help you at home
Internet security: useful advice to stay safe online
Internet security with antivirus software and firewalls
Understanding broadband: router set-up, security and filters
Phishing and spam emails
Router security and wireless passwords
Extra help
Phone and broadband accessibility services
Contracts
Broadband information
Broadband contract information
Fixed-term phone and broadband contracts
Phone
Troubleshooting
Phone faults: What to check and how to contact us
Help with voicemail, nuisance calls, faults, and phone sockets
How to block and report nuisance calls
Phone information
A guide to your phone call features
Moving home
Moving phone and broadband to a new home
Regulatory information
Phone legal and regulatory information
Regulatory information
Regulatory information
Broadband legal and regulatory information
Phone and broadband: contract information, usage policy and accessibility
Boilers & heating
Products & services
Products & services
Enjoy smarter heating with a tado° Smart Thermostat
Landlord Boiler and Heating
Boiler servicing for landlords
Boiler service and check‑up
Additional boiler and heating services
About SSE boiler, heating and electrical wiring cover
FREE boiler repair for our customers
Emergency boiler repair
We're refreshing our Bundles
Boilers & Heating
Boiler and central heating installation
Get rewarded with SSE AddOns
Billing & payments
Payments
Looking at ways to pay your SSE Home Services bills
Complaints
Complaints
Complaining about Home Services
Guides & advice
Boiler advice
Booking a boiler engineer to fix a breakdown
Moving home
Moving home
Moving your boiler cover to a new home
Regulatory information
Regulatory information
Your Account
Online billing
Bills
Payments
Viewing and paying bills online
Credit checks
Help with our website
Making changes to your online account
Changing and resetting your password
Registering for an online account
Moving home
Moving home
Moving home checklist – things to do when you move
Moving your energy, broadband and boiler cover to a new home
Billing & payments
Bills
Leaving SSE Energy
Where to find your account number
Changing the name on your bill
Bereavement support
Using an online bill as proof of address
Regulatory information
Regulatory information
Accessibility
Billing & payments
Government incentives and assistance
Winter Fuel Payment: eligibility and claims
Cold Weather Payment: checking if you're entitled
The Warm Home Discount Scheme is now closed for applications
Guides & advice
Extra help
Priority Services Register
Accessibility
Safer and easier home visits
Electrical medical equipment and power cuts
SSE Phone and Broadband vulnerable customer policy
Keeping warm
Getting in touch
Getting in touch if you're deaf or have hearing loss
SignVideo service for BSL customers
Help with our website
Energy efficiency
Getting in touch
About us
SSE and the community
SSE and the community
SSE and you
SSE and you
Our Customer Service Guarantee
Treating Customers Fairly
Careers
Award-winning customer service
Hello, we're SSE
Our social media house rules
Your questions about the energy market answered
Legal
Legal
Terms of use
Privacy Notice
Cookies policy
Who we are
Privacy Notice and Local Storage Policy
Billing & payments
Bills
Your questions about the energy market answered