We don’t do what we do to get awards – but we’ll happily toot our horn when we win them. After all they show the outstanding work our colleagues do every day delivering excellent customer service.

Mobile device showing SSE online dashboard with smart meter readings on a graph

We've won five Uswitch Energy Awards 2020

Uswitch is a popular comparison and switching service, accredited by Ofgem under their Confidence Code. Every year Uswitch ask thousands of customers to rate their energy suppliers across several categories and present their energy awards to the top-rated companies.

This year we’re over the moon to have won five Uswitch Energy Awards. That includes being named best large supplier for Best Online Experience - which we hope you’re enjoying right now. We also won best large supplier in four other categories:

  • Best Customer Service
  • Best Billing Services
  • Best Meter Reading Services
  • Best Smart Meter Experience
SSE won Uswitch Best Online Experience for a Large Supplier in 2020
SSE won Uswitch Best Customer Service for a Large Supplier of 2020
SSE won Uswitch Best Smart Experience for a Large Supplier for 2020

Top ten in Citizens Advice customer service ratings

The Citizens Advice Bureau (CAB) was established in the UK in the 1930s. Their network of independent charities helps millions of people with every aspect of life.

Every three months CAB compares energy suppliers across five categories and rates each supplier’s customer service out of five. From this, they rank each supplier, with the highest rated coming top.

We scored a top ten spot in their most recent ratings from Jan - March 2020, including scores of 5 out of 5 for easier switching and our customer guarantees. In fact, we've been in the top ten ever since the ratings started. And we've been number one twice.

Winning runs in the family

We’re part of the OVO family alongside OVO Energy, Boost, Lumo, and Spark. And like us OVO Energy have award-winning customer service. You could say great help and support is part of our DNA.

Want to enjoy our award-winning service?

We don’t just do energy – we’ve also got great offers on broadband and phone, and boiler and heating cover. You can even combine our products and save money by signing up for one of our brilliant bundles. Our mobile app makes it simple to manage your energy, and our customers get the chance to get access to advance tickets and amazing experiences with SSE Rewards.