This is the cookie policy for It covers how cookies are used by SSE, and our associated brands SSE Energy Services, Southern Electric, Scottish Hydro, SWALEC, and Atlantic, which are members of the OVO family.

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You can also review our Privacy Notice.

What are cookies?

Cookies are small text files that are placed on your web browser, computer or mobile device when you visit any website. They’re used to make websites work and improve user experience.

You can visit the ICO website for more information on cookies and similar technologies.

How do we use cookies?

We use information supplied by cookies to help us:

  • Analyse your use of our websites to provide you with a more personalised online user experience.
  • Improve our website by displaying content that is most relevant to individual visitors.
  • Advertise SSE products on other websites, based on your visits to our sites.
  • Ensure you receive advertising from us that is relevant to you and your interests.
  • Remember certain personal preferences, such as your language setting and preferred configurations.

For instance, depending on your cookie choices, we may use information about your devices, your online interactions and you, to provide, analyse and improve our services. This may include personalising content or advertising for you, including email and direct mail.

Managing cookies

When you visit our websites, you’ll be presented with a cookie banner. It lets you choose whether to accept the use of cookies on our site or not. This will include a link to our cookie manager, where you can learn how we use them and choose to opt-in or opt-out of each cookie type. Our cookie manager will only remember your site preferences for the specific browser that you're using at that time.

What type of cookies do we use?

Getting in touch with us

Our contact details

If you’ve got any questions about data protection, or you’re not happy with how we’ve handled your data, please get in touch:

You can email us at or call us on 0345 071 9853.

You can also email OVO at

When you send us your query, let us know if it’s a “rights request” as part of your message. This will help make sure it goes to the right place. Please include your name, account number, address, and if there’s any data you’re especially interested in – if you can. This will make it easier for us to respond to you properly.

For access to your data, please email us at: or write to us at:

The Subject Access Requests Team
Grampian House
200 Dunkeld Road

To delete your data, email us at or write to us at:

The Right to Erasure Team
Unit 4
Penner Road

For all other requests, email us at

Data Protection Officer (DPO)

You can email our Data Protection Officer (DPO): You can also write to them:

OVO Energy
1 Rivergate
Temple Quay

Information Commissioner’s Office (ICO)

If you’re not happy with our reply to any complaint or you think our processing of your data doesn’t comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO). Just use these details:

Information Commissioner’s Office
Wycliffe House
Water Lane

Telephone number: 0303 123 1113
Visit ICO website.

SSE Trademarks

The “SSE” name and the accompanying logos are owned by, and registered trademarks of, SSE plc and its subsidiaries.